Hayya Card Qatar: Application Process & Updates (2023)

Doha Guides Team regularly reviews this article to ensure the content is up-to-date and accurate. The last editorial review and update were on 17 February 2023.

Qatar hosted the FIFA World Cup Qatar 2022™ from 20 November to 18 December 2022. 64 matches featuring 32 national teams were played across eight venues over 28 days.

During the tournament, Qatar government launched a mandatory Fan ID called the Hayya Card to facilitate the entry of international and local fans during the tournament. This article will discuss everything you need to know about the Hayya Card, including the benefits, requirements, and step-by-step process on how to apply.

Hayya Card Latest Updates

17 FEBRUARY 2023 UPDATE: According to the latest update on the MOPH website, Hayya card holders and their companions are required to obtain visitors’ insurance policies that cover the remaining period of the Hayya card entry permit, which is Jan 24th, 2024.

30 JANUARY 2023 UPDATE

Qatar’s Ministry of Interior (MoI) has announced the extension on the validity of Hayya Card for fans and organizers, whereby its holders from outside the country will be allowed to enter Qatar until January 24, 2024. 

The Ministry also stated that the following conditions must be met:
– Proof of a confirmed hotel reservation or accomodation with family or friends approved through the Hayya portal. 
– A passport must be valid for no less than three months upon arrival in the State of Qatar. 
– Obtaining health insurance during the period of stay in the country.
– A return ticket

Based on this extension, all Hayya Card holders visiting Qatar will have access to the following:
– The ‘Hayya with Me’ feature’ which allows Hayya Card holders to invite up to three family members or friends
– A multiple-entry permit to the State
– Use of the e-Gate system for entry and exit via State ports
– No fees are required

The Ministry also stated: “The above conditions apply to holders of all Hayya Card types used during the FIFA World Cup Qatar 2022.” This announcement from the Ministry comes after most Hayya card holders left the country as the initial validity was until January 23, 2023.

Note that the below content has not been updated after FIFA World Cup Qatar 2022. Please follow the links given above for updated informaton.

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29 Nov 2022: Ticket holders can soon purchase printed souvenir tickets

Original ticket purchasers can soon purchase printed souvenir tickets related to the mobile tickets they owned for the tournament, FIFA has announced. Here are the details about Qatar 2022 Souvenir Tickets.

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26 Nov 2022: Early December Hayya option is now active

The option for non-match ticket holders to apply for Hayya Card (for travel after 2 December) is now back on the Hayya portal. More details are available here.

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10 Nov 2022: Free public transportation for Hayya Card holders

Hayya Card holders can travel for FREE on Doha Metro, Lusail Tram, and Karwa Bus service from 10 November to 23 December 2022.

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03 Nov 2022: Non-ticketed fans to be allowed entry to Qatar from December 2

Non-ticketed fans can enter the State of Qatar after the conclusion of the FIFA World Cup Qatar 2022 Group Stage – starting from 2 December 2022, the official spokesman for MOI and WCSF said during a press conference today. Soon non-ticketed fans can apply for their Hayya Cards to enter the State of Qatar through the Hayya platform or Hayya mobile app. Here is how to get Hayya Card without a match ticket.

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01 Nov 2022: UAE Tourist Visa is now open for Hayya Card holders

Hayya Card holders can now apply for a 90-day multiple-entry tourist visa to UAE. Applications can be made through UAE’s ICP website. See our detailed guide on how to apply UAE Visa for Hayya Card holders.

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31 Oct 2022: New FIFA Ticketing Center opened in Al Sadd ABHA Arena

A new FIFA Ticketing Center has now opened in the Ali Bin Hamad Al Attiyah Arena (ABHA Arena) in Al Sadd. The ticketing centre will be open until 18 December 2022. Earlier, the first ticketing centre was opened at Doha Exhibition and Convention Center (DECC) in West Bay.

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27 Oct 2022: Family & Friends accommodation option to be discontinued soon

From November 1, 2022, the Family & Friends accommodation option will no longer be available to FIFA World Cup Qatar 2022 ticket holders. Fans can continue to apply for the Family & Friends service until November 1, 2022. After this date, fans must book accommodation via the Qatar Accommodation Agency or third-party platforms.

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23 Oct 2022: International Hayya Card holders start receiving entry permits

International Hayya Card holders have started receiving entry permits this week. You can check your Hayya mobile app to see if the entry permit has been added to the app. Here is the complete guide on how to access your Hayya Entry Permit.

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18 Oct 2022: Saudi Tourist Visa is now open for Hayya Card holders

Hayya Card holders can now apply for a free 60-day multiple-entry tourist visa to Saudi Arabia. Applications can be made through the Saudi Unified National Visa Platform. See our detailed guide on how to apply Saudi Visa for Hayya Card holders.

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06 Oct 2022: Hayya Card For Non-Ticket Holders

The “Hayya With Me” (1+3) feature, which allows Hayya Card holders to bring up to three non-ticket holders, is now active.

This feature is only available to international fans aged 18 or above who applied using a match ticket number. They should also have confirmed accommodation and approved Hayya Card. Qatar residents who have purchased match tickets using their QID number are not eligible for this feature.

Here is our detailed guide on how Hayya Card holders can bring non-ticket holders to Qatar.

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Hayya Card Center

The Supreme Committee for Delivery & Legacy (SC) has opened two Hayya Service Centres to assist fans.

Located at Ali Bin Hamad Al Attiyah Arena (ABHA Arena) and Doha Exhibition and Convention Center (DECC) in West Bay, the service centres will support fans with Hayya Card inquiries face-to-face.

The centres will be open daily from 10 am to 10 pm and from 2 pm to 10 pm on Fridays until 23 December 2022.

Fans can also print their cards at the Hayya Card Collection Center. Earlier it was announced that an individual who loses his card could get a replacement without paying an additional fee at the centre.

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07 Sep 2022: Oman Tourist Visa for Hayya Card holders

 The Sultanate of Oman announced that Hayya Card holders would be granted free Multiple-Entry Tourist Visas valid for a period of up to 60 days. A Hayya Cardholder will be allowed to accompany his first-degree relatives residing in Oman. It is also possible to change the visa to another category while in the country, according to application requirements. Here is how Hayya Card holders can get free Oman visas.

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07 Sep 2022: Jordan Tourist Visa for Hayya Card holders

Jordanian authorities have announced their decision to adopt the Hayya Card to grant multiple-entry visas without the need for prior approvals for all nationalities without any exception to enter Jordan.

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15 Aug 2022: Day trip Fans can now apply for Hayya Card

Fans using Match Day Shuttle services can now apply for Hayya Card. You will need to provide your travel details to receive your card. Fans not staying in Qatar can use the Match Day Shuttle to fly to the country, watch a game of their choice and return within 24 hours. Qatar Airways and a host of regional carriers, including Saudia, flydubai, Air Arabia, Kuwait Airways and Oman Air, offer these services. Click here to learn about applying for Match Day Visit pass.

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What is Hayya Card?

Hayya Card is a Fan ID issued by the State of Qatar for those attending the FIFA World Cup Qatar 2022™. It is a personalized and secure identification document with the cardholder’s name, photo, status, match tickets, Hayya number, passport number, QR code and other important information. It is available in digital (mobile app) and physical (printed card) formats.

According to the FIFA website, all local and international fans must apply for a digital Hayya Card. It is issued by the government of Qatar and is in line with the country’s security strategy for the tournament. FIFA is not responsible for its application process, issuance and/or use.

Can I visit Qatar without a Hayya Card? From 1 November 2022, entry into the State of Qatar will be restricted to holders of the Hayya Card, Qatari citizens and residents only. Everyone except Qatari citizens and residents must have a Hayya Card to enter Qatar during the tournament. From 6 December 2022, GCC citizens and residents can enter Qatar without Hayya Card.

Hayya Card Benefits

The Hayya Card will serve the following benefits to the cardholders:

• For international fans, the Hayya Card will give entry permits to the State of Qatar. A visa will not be required for cardholders.
• The Hayya Card, along with a match ticket, will allow access to the stadium on the match day.
• Cardholders will receive free access to Qatar’s public transport systems, such as shuttle bus, Doha Metro, and Lusail Tram, on match days.
• It will allow fans entry to several activities accompanying the competition.
• The Hayya mobile app will also help with smart trip planning.
• As per the latest announcements, Hayya Card holders can easily get multiple entry visas to UAE and Saudi Arabia.

Hayya Card Requirements

The following are the requirements to apply for a Hayya Card:

1. Match Ticket

Currently, Hayya Cards are being issued only to holders of match tickets. Fans who purchased at least one match ticket can apply for the card. You must apply for the card only once, even if you have purchased multiple match tickets.

The match ticket application number (or voucher code) should be ready before beginning the online application.

03 Nov 2022 Update: Non-ticketed fans now soon start applying for their Hayya Cards. However, they can only enter from 02 December 2022. Here is how to apply.

2. Passport / QID

International fans will need a passport valid for at least three months after arrival in Qatar. A scanned copy of the passport’s photo page is required for application.

• The scanned file should be in JPG or JPEG format and less than 2 MB.
• The MRZ code should be visible. Otherwise, the application will be rejected.
• Only a single page should be uploaded. Double pages of scanned copies are not allowed.
• Crop the document so that no information is missed.

In the case of Qatar residents, a valid Qatar ID is required.

3. Accommodation

International fans who wish to stay more than 24 hours in the country must confirm their accommodation plans to receive a Hayya Card. Accommodation details, including address and contact details, should be ready before application. You can find several accommodation options on the official accommodation agency website.

If you are staying with a family or friend, your host must register your accommodation within the Hayya portal.

NOTE: At this point, international fans can still apply for a Hayya Card without confirming your accommodation arrangements. However, you will need to finalize your accommodation arrangements which will be automatically validated before receiving your final approval.

Fans attending the World Cup using the Match Day Shuttle service (less than 24 hours) can also apply for their Hayya Card by giving their travel details. Accommodation details are not required for them.

The national address (building number, street number, zone number) should be ready for Qatar residents.

Related: How To Validate Hayya Card Pending Accommodation

4. Passport Size Photo

A high-quality recent passport-size photo is required for application. The photo should meet some quality requirements:

• The photo size should be 30 (W) x 40 (H) mm. A minimum resolution of 720 px is required.
• Only JPEG or JPG images must be used. The file size should not be more than 2 MB.
• The photo must be in colour and less than 12 months old from the application date.
• The background should be plain white or light grey. The face must take up 70% or 80% of the photo.
• The head must be centred. Do not tilt, turn or roll the head. The eyes should not be closed or covered by hair.
• The expression must be neutral. Do not squint, frown, smile or use any other expression.
• Do not wear sunglasses or tinted/ coloured glasses.
• Your eyes must be clearly visible in the photo if you normally wear glasses.
• The photo should not be blurred. It should have sharp focus and correct exposure.
• The photo should not be too dark or too light. No overlighting, shadow or glare.
• If you wear a head cover for religious reasons, your face must be clearly visible. Do not wear a hat, cap, or headband.

We suggest that you use a professional quality photo and avoid mobile phone selfies.

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Hayya Card Application

All those wishing to enter the country during the tournament must obtain a digital Hayya Card. The organisers are currently accepting applications from match ticket holders only.

Those possessing match tickets can apply at the official website or through the Hayya to Qatar 2022 mobile application.

The following items should be ready before applying:

• Match ticket application number (or voucher code)
• Scanned copy of the passport’s photo page (not required for Qatar residents)
• Accommodation details, including address
• A high-quality passport-size photo
• Emergency contact details

How To Apply For Hayya Card

Step 1: Go to Hayya Qatar’s official website

The website link is: https://hayya.qatar2022.qa/

Step 2: Click on “Apply For Hayya”

You will see an option to “Sign in”. If you already have a Hayya account, you can enter your email and password to sign in. If this is your first time, use the “Click Here to Sign Up” option (small text below the “Sign In” button).

Step 3: Create your Hayya account

Enter your email id. Click “Send verification code”.

You will receive a one-time password (OTP) in your email. Enter that to verify your email address.

Enter the verification code. Click “Verify code”.

If you are facing an error here, make sure you click on “Send Verification Code” before entering your name and password.

Step 4: Enter your name, surname and password

Enter your first name and surname. Choose a password and confirm it.

Your Hayya account will be activated.

Step 5: Login using your account details

Once the account is active, log in using the account email id and password. Click on “Apply for Hayya”.

Step 6: Select the applicant category

First, select your Applicant Category from the drop-down.

• If you have a match ticket, select “Match Ticket Holder” and enter the ticket application number.
• If you are a Match Voucher Holder, enter the voucher code.
• If you have Hayya With Me (1+3) voucher, enter the voucher code.
• If you have a Match Hospitality Package, enter the order number.
• Enter the application number if you have a Lusail Super Cup match ticket.
• If you are a FIFA Accredited Personnel, select that option.

Then, click on “Validate My Ticket”.

Step 7: Upload your personal photo

Upload a recent high-quality photo of size 30 x 40 mm. The image type should be JPG/JPEG, and the size should be less than 2 MB. Read the photo guidelines (given above) carefully to avoid rejections.

Step 8: Enter your details and upload your passport if required

Select the applicant type: Qatar Resident or GCC/International.

• If you are a Qatar Resident, you only need to enter the QID number and date of birth. Then click “Validate my QID”.
• If you are a GCC or international applicant, upload the first page of your passport in full colour (see the requirements above).
• The passport details will be recognized automatically and added to your application.
• If the system does not recognize your passport, enter your details manually.

If the last name on your passport is blank, ensure that you provide your father’s name as your last name.

The Hayya platform may amend your application data to match the information on your official identity document. This is to fit the Hayya platform identity document format.

Next, enter your contact phone number and emergency contact.

Click on the “Review & Submit” button. Follow the instructions received in your email. You will receive updates on your application by email.

Once approved, you will get the digital version of the Hayya Card. Note that you will need a smartphone to access the digital Hayya Card.

You can also watch the below video on how to apply for a Hayya Card:

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How to Apply for Hayya Card for Guests

Adult guests with match tickets should create their own Hayya account by following the same procedure as above. Children with match tickets can be added as dependents under any adult’s account. Once the Hayya Card application is approved, guests and dependent children will get their own Hayya cards.

The option to invite non-match ticket holders (Hayya With Me) is active (from 6 October 2022) and only available to international match ticket holders. Qatar residents cannot use this feature.

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Hayya Card Approval Time

The Hayya Card approval time for applicants from outside Qatar is five days, while the approval time for applicants inside Qatar is three days. 

This has been confirmed by Saeed Al Kuwari, Executive Director of the Hayya platform at the Supreme Committee for Delivery & Legacy. According to Al Kuwari, a team comprising about 80 people will ensure the approval is done on time. He also mentioned that the approval would be made faster during the tournament.

In case of long delays, you can contact the Hayya helpline at [email protected] or call 800 2022 (inside Qatar) or (+974) 4441 2022 (outside Qatar).

Hayya Card Tracking

You can track the status of your Hayya Card application on your My Hayya platform dashboard. You will need to log in using the email and password you used during the application.

Hayya Status Meaning

Following are the Hayya application status updates, their meaning and what to do:

Hayya Status	Status Meaning	What To Do
Draft	Your application is pending submission	Complete and submit the application
Pending	Your application is being processed	None
Pending (Accommodation Confirmation)	Your applicant accommodation needs to be validated	How to validate
Approved	Your Hayya is finally approved	None
Rejected	You can update and resubmit up to 5 times	Fix the error and resubmit
Data Error	You can update and resubmit up to 5 times	Fix the error and resubmit
Request for Correction	You can update and resubmit due to non-compliant-photo and/ or document	Upload new photo/passport scan
Cancelled	Your application is cancelled	None

Hayya Card Application Error

The most common reason for rejection is that the photo or passport is not as per the required standard. If you receive such an error, you must re-upload after taking another photo or scan the passport again. In case of other errors, you can contact the Hayya helpline.

How To Get Hayya Card

Once your Hayya Card application is approved, you can get your Hayya Card in digital format on your Hayya mobile app. Getting a physical Hayya card (printed card) is also possible, but it is not necessary to have a physical Hayya card. A digital Hayya Card is equally good as a printed one.

How To Download Hayya Card

You can download your digital Hayya Card using the Hayya to Qatar 2022 mobile app on your smartphone. Either you can submit the application using the app or on the website. Once your Hayya Card application is approved, you must log in to the app, and you can see the digital Hayya card on your app.

Hayya Card Mobile App

The Hayya to Qatar 2022 app is required to access your digital card. The app can be downloaded from the following links:

• Hayya mobile app on App Store (iOS)
• Hayya mobile app on Play Store (Android)

Hayya Card Registration on Mobile App

If you have created a Hayya account on the website, you can use the same login information to use the mobile app. You can even do the application process on the mobile app.

How To Get Physical Hayya Card

On the Hayya website, there is an option to apply for a physical Hayya Card by giving the delivery address. You can do this before submitting your application or even after your application has been approved.

If your digital card has already been approved, please follow the below steps to apply for a physical card:

1. Log in to your Hayya account.
2. Click on My Profile.
3. Select: “I would like to also receive a physical Hayya Card”.
4. Enter your address information.

UPDATE: Please note that the deadline to apply for a free delivery of a physical Hayya Card was reportedly 30 September 2022. The above steps may not work now. You can still try if this works. If not, you can visit a Hayya Service Center in Doha and get your card printed.

Note that a physical Hayya Card is optional and not mandatory. You can still access all services with a digital card.

Hayya Card Validity

The Hayya Card would be considered an entry visa to Qatar from 1 November to 23 December 2022. Hayya Card holders will also be allowed to remain in Qatar until 23 January 2023 and can freely travel in and out of Qatar as they like.

Entry to Qatar	From 1 November 2022 to 22 December 2022 (11:59 pm)
Stay in Qatar	From 1 November 2022 to 23 January 2023

Hayya card’s multi-visit feature will be activated from 1 November 2022. This means that a Hayya Card holder can enter the country more than once. 

Hayya Card Price

The Hayya Card is issued free of cost to match ticket holders. You do not have to pay for the Hayya Card.

Hayya Card Call Centre & Customer Service

Hayya Card Contact Number: In case of any questions regarding the digital Hayya Card or delay in processing, you can call 800 2022 (Qatar) or (+974) 4441 2022 (International). The call centre is running in multiple languages approved by FIFA.

Hayya Card Contact Email: You can also send your queries by email to [email protected]. For enquiries regarding accommodation options, please contact [email protected].

READ NEXT: How To Host Family And Friends During Qatar World Cup

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FAQ on Hayya Card

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Related Articles:

1. How To Buy Qatar World Cup Souvenir Tickets
2. How To Change Hayya Card Application Details
3. How To Get Hayya Entry Permit & FAQ
4. How To Get Hayya Card Without Match Ticket
5. How To Apply for UAE Visa With Hayya Card
6. How To Get Free Oman Visa With Hayya Card
7. How To Apply For Match Day Visit Hayya Card
8. How To Get Saudi Visa With Hayya Card
9. Drinking Alcohol in Qatar: Important Things To Know
10. How To Reach Al Bayt Stadium

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