MOI Qatar Metrash2 Registration and User Guide (2021)

MOI Qatar Metrash2 Registration and User Guide

What is Metrash2 app?

Metrash2 (commonly called Metrash) is a free mobile application from Qatar’s Ministry of Interior (MOI Qatar) which enables citizens and residents to obtain a wide range of official services while enjoying the convenience of using their cell phones.

The app has more than 150 services including renewal of Residence Permit, visit visa applications, renewal of driving license, transfer of vehicle ownership and checking traffic violations. The app can also give complete official details of your own and your dependents at a single click.

This article explains the step by step process on Metrash2 registration, services available on the app and answers to frequently asked questions.

A brief history of MOI Qatar and Metrash app

The Ministry of Interior was formed in 1970 according to the decree No. (5) for the year 1970 stipulating the functions of the ministries and other government organizations in the country.

MOI Qatar’s functions and missions include providing peace and security and organizing police forces guaranteeing the protection of national security and maintaining safety and security of nationals and expatriates.

MOI Qatar Headquarters
MOI Qatar Headquarters Complex in Doha

MOI Qatar is also taking all necessary measures to prevent the happenings of crimes and disclosing the secrets of committed crimes in addition to taking care of nationality related affairs, issuing travel documents, organizing expatriates entry to the country and their residence and organizing the prison.

Convoying with the developments witnessed by the State of Qatar under the auspicious leadership of Emir H.H. Sheikh Tamim Bin Hamad Al Thani and Father Emir H.H. Sheikh Hamad Bin Khalifa Al Thani, the role of MOI Qatar and its departments is getting bigger in the field of maintaining security and stability to meet with the requirements of comprehensive renaissance and development in the country.

Man Using Mobile Phone

Metrash was originally introduced in 2006 as an electronic service for mobile users only whereupon subscription, residents could receive SMS messages regarding a traffic violation, RP expiry, license expiry etc.

In the initial years the service was not very popular as the registration was complicated and needed to access the MOI Qatar self-service kiosks. In the last five years the process has been simplified and you can easily do it in 5 minutes with your smartphone, thereby achieving great popularity.

PLEASE NOTE: Any Qatar Resident above 18 years can register for Metrash2 mobile application. However, the mobile phone (SIM card) being used should be registered under his or her own Qatar ID number. It is not possible to register if the mobile phone is not under the person’s QID.

How to register Metrash on your mobile phone

Step 1. Download the Metrash2 app on your mobile phone

Go to App Store (iPhone users) or Play Store (Android users) and search for Metrash2. Once you find it, click on “Download” and then on “Open”.

MOI Qatar Metrash 2 App Store
Metrash 2 App on App Store

Step 2. Select your preferred language

By default, the app opens in Arabic. You can select your preferred language from the bottom right button. Currently, Metrash2 is available in Arabic, English, French, Spanish, Malayalam and Urdu. Click on “Login”.

Change Metrash App Language
Click on the right icon to select language

Step 3. Enter Your Qatar ID Number and Expiry Date

On the next screen enter your Qatar ID number and press “Next”. Then enter the expiry date of your Qatar ID.

Metrash2 Register QatarID

At this stage, you will get a pop-up question asking “Are you sure your phone number is under you Qatar ID?”. You have to select “YES”.

Step 4. Send automated SMS to 92992

The Metrash2 app will generate an automated SMS message to be sent 92992. Simply click “SEND” and wait for activation code.

Soon, you would receive an SMS with 2 activation codes (Part 1 and Part 2).

Step 5. Enter activation codes and set a PIN code

Open the app again and enter your QID and both activation codes you got from the SMS.

Set a numeric PIN code for the app (For security purposes, the PIN has to be at least 6 digits). The PIN is like a password for the app that you would use for all future logins. So use a number that you can remember. Reconfirm the PIN and click on “Submit”.

Metrash Activation Code PIN

Step 6. Receive confirmation SMS and start using the app

You would have received a confirmation SMS by now. Now you can log in to the app with your PIN and start using Metrash. For the first time use, you have to accept the Terms and Conditions. Click on “Accept”.

What is inside the Metrash app

Inside the Metrash app, you can see two tabs on top:

Metrash2 Sections

My Info Tab

The first tab contains information related to your official documents like Qatar ID, Passport, Driving License and the last date when you entered Qatar.

You can see the details of your family members under Residence Services in the second row. The third row has Traffic details like owned vehicles, traffic violations etc. The last row is for Visa Services.

You can see more details if you click on each icon.

Services Tab

The second tab contains the following services:

Residency

On the “Residency” page you can find options for Issue Residency Permit, Residency Cancellation, Residency Renewal, Replace Damaged or Lost ID, Sponsored Names Report, Re-issue RP, Change Passport Details, Sponsorship Change, Automatic RP Renewal etc.

Citizens

On the “Citizens” page you can find various transactions needed Qatari Citizens.

Traffic

On the “Traffic Services” page you can find services like License Renewal, Check Traffic Violations, Pay for Violations, Vehicle Ownership Transfer, Accident Registration etc.

General Services

This page has services like Report Lost Objects, Police Clearance Certificate, Security Permits etc.

Visa

Visa Page contains services like Issue New Visa, Visa Approval, Visa Extension, Visa Follow Up etc.

Leave Notification

Leave Notification page has options for Leave Notification, Return Permit, Traveler Transaction etc.

National Address

This page is for registering National Address. It is mandatory for all citizens and residents to register their residence address on Metrash.

Communicate With Us

This page has options to communicate with departments like CID, Traffic, Security Department etc. You can also report traffic violations through this page.

Services Available on Metrash2 Mobile App

How to activate Metrash app on a second device

Metrash2 services can be activated on two devices. To activate the second device:

  • Download Metrash2 application on the second device.
  • Enter QID and password used for the first device.
  • The system will send One Time Password (OTP) valid for 10 minutes to the device used to activate Metrash2 previously.
  • Enter OTP password and Metrash2 services will be activated on the second device.

How to change mobile number in Metrash

MOI Qatar Metrash2 is activated on a mobile number owned by your Qatar ID. If you need to change the default mobile number, follow these steps:

  • Go to Ministry of Interior Website
  • Click on the “Inquiries” icon
  • Go to Metrash Page
  • Click on “Metrash for Individuals”
  • Enter your QID and the new mobile number
  • Choose Language, Enter the CAPTCHA code.
  • Click “Change Number”

You can also use the same page for Subscribe and Unsubscribe.

Change Metrash Mobile Number

How to deactivate Metrash on a mobile device

  • Open the Metrash2 app
  • Click on the top-right icon
  • Scroll down to last option named “Settings”
  • Click on “Deactivate”
  • Enter the password (PIN)

In case the service is activated on different devices you should select whether to activate this device or all devices.

Copyright © DohaGuides.com – Full or partial reproduction of this article is prohibited.


FAQ on Metrash Mobile App


What to do if I forget Metrash password?

You can click on “Forget password?” in login screen and follow the steps to reactivate the service.

How many devices can I activate Metrash?

You can activate Metrash2 app on up to two devices under one Qatar ID.

What if my phone is not under my Qatar ID?

You have to contact your service provider (Ooredoo or Vodafone) and check about transfering the phone to your QID, or else you have to get another SIM card.

Is Metrash app required for children?

No, Metrash is not required for children below 18 years.

How can I get assistance for Metrash app issues?

For support on Metrash2, residents can contact 24-hour call centre: 2342000 or email to MOI Qatar on: [email protected]

Can visitors to Qatar install Metrash?

No, it is a requirement that you should have Qatar ID to register for Metrash2 app.

What payment methods are available on Metrash?

Metrash2 supports two payment methods: Credit card payment (for individuals) and Direct debit through bank (only for companies).

How can companies activate Direct debit account payment for Metrash?

Company representative has to go to Qatar National Bank (Company services) and apply for Metrash2 service.

What is the process of refund in case of an error in paid service?

In case of an error in paid service, refund request will be submitted automatically to the bank. Transaction time is based on bank process.

How can I change Metrash app language?

Inside the app, click on the top-right icon. Scroll down to last option named “Settings”. Click on “Application Language”.


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49 thoughts on “MOI Qatar Metrash2 Registration and User Guide (2021)”

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  1. Avatar
    Edmund Borquillo

    How can I change my registered number on my Metrash 2..for I blocked my old number the one which is registered in metrash 2 for I am excited to oman for reapplying new Visa and now I, back here in Qatar and I have new Simcard on my name

  2. Avatar
    rajendra kunwor

    hi boss my qid 28152400536 but my mobile number is deffrent 55454198 so how can i registor please let me know how can i registor metrash 2

  3. Avatar

    I have registered my number with QID since two weeks now. but it is showing that my number is not registered with your QID. My number is 33090983. Please do the needfull.

  4. Avatar

    I have registered my mobile number on Qatar id still it is 21 days over but metrash2 shows that your no is not registered on Qatar id

  5. Avatar

    unfortunately i have no copy of my driving licence ,but i have qid no. as same no. of driving licence and also have expire date of my driving licence,do any body help me????

  6. Avatar

    hi i m in now bangladesh as canceled,so how to use my mobile number with qid as old?i lost my qatari licence,now i need copy of my driving licence?b coz i want to entry qatar that difficult it as copy of driving licence,,pls i need ans.

  7. Avatar

    I have mtrash on my mobile and i recieve a msg from metrash2 a part 1 and part 2 the my problem is how to enter a code from part 1 and part 2 the box allowed only is 4 number

  8. Avatar

    thisi is the same issue iam also facing
    i heard from others sim card must be older than one month
    iam not sure is it true or

  9. Avatar

    hi,
    i have registered in metrash for one mobile no, and whats to add another mobile no. for the metrash services, is it possible under the same QID 2 mobile no. registration ?

  10. Avatar
    Sadique Ali

    My mobile number already registered in QID 2 week before but i dont get metrash2. Your mobile number is not registered in QID this message coming 🙁 pls reply what i do

  11. Avatar

    I had metrash2 in my mobile. unfortunately i forget the password . i tried with the usual passwords i am using but now metrash2 got blocked . how can i remove the block …please let me know ..

    Thanks

  12. Avatar

    Why have I spent 2 days trying to get this activated on my phone, finally you pass the buck by referring me to Orreedo and say it is their side – they could not help me either – all very unhelpful. Why am I getting Metrash notifications by SMS and not able to register to pay traffic violations on line – sort it out!

  13. Avatar

    Halo Sir, i can’t open metrash2 in my mobile ..its showing my mobile number not registered in qatar id number.its all ready registered in qatar id (70128960vodafone)please help me sir…

  14. Avatar

    I am outside Qatar for a vacation and want to access Metrash for transferring vehicle sponsorship,is it possible? Does any other alternative solution prevails?

  15. Avatar

    How i can pay company vehicle trafic voilation.? I try to pay in trafic department but they said only pay by online but in mitrash not accepting due to company vehicle

  16. Avatar

    how can i have the required activation code – Part 1 and Part 2? as well as the Pin Code? what if i forgot it already? i cannot open now my Metrash2 application in my mobile even i already change my mobile no.
    please help

  17. Avatar

    Hi, I installed Metrash2 on my android device, entered QID as requested and clicked Next. Now it’s showing the field to enter activation codes Part1 and Part2 below this are shown the fields to enter pin code and confirm pin code. My problem is that I have no activation codes or pin code. I was expecting to receive these via SMS to my vodafone mobile number that is registed to Metrash but I haven’t received them yet (till next day). When there is any transation in the immigration i receive sms though which means my number is clearly registered to Metrash for sure. Any help on how can i get those activation codes and pin code would be highly appreciated. Thank you.

  18. Avatar

    Dear Sir

    Is there any email support as I have to explain my difficult situation and try to get an urgent support from METRASH 2 if possible.

  19. Avatar

    can we use debit card to make payments in metrash2, or does it have to be a credit card?

    I get the message that the card is not accepted.

  20. Avatar
    Imtiaz Uddin Mohammed

    Please visit City Center Ooredoo branch and mention them that you want to link your QID to the mobile number. Also clearly tell them that you want to register for the Metrash2 service and they will do the update for you for free. It took 5 days for the updation of my account. Hope this helps !

  21. Avatar

    Same problem with me. It is saying number is not registered where as this number registered since
    2 years.please help

  22. Avatar

    How can I reactivate metrash 2 service while my maximum time limit reached? I tried again and i got” authentication failed ” SMS from moi…please help me…

  23. Avatar

    hello. i had double check my mobile no. with ooredoo if its under my qid no. and its confirmed but when i register with metrash2 it still says that mobile number not registered with qid number. ooredoo said they dont know the process if moi how to change. can somebody help me please. thank you

    1. Avatar

      Hi Manish, Simple QID is enough for installing in smart phone. Smart ID is needed for self service machine.

  24. Avatar

    What does it mean, “Invalid Phone Number”? the fact is my mobile number is registered under my own name then why it says, “Invalid Phone Number,” after sending SMS

    1. Avatar

      Dear Gurujay, Usually this happens if your mobile is not under your Qatar ID number. Please double check if your Qatar ID is entered correctly.

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