How to Cancel Hayya Card Visa and Entry Permit (2024)

Doha Guides Team regularly reviews this article to ensure the content is up-to-date and accurate. The last editorial review and update were on 16 January 2024.

Many visitors to Qatar who have previously obtained a Hayya visa may encounter difficulties when attempting to apply for another visa, such as a Family Residence Permit or a Work Visa.

To facilitate the application for a new visa, you may be required to cancel an existing Hayya visa. In this guide, we’ll explain how you can cancel Hayya Card visa and walk you through the cancellation process using two different methods.

Option 1: Cancel Hayya Card Visa via Email

The below option will work if you are outside Qatar and want to cancel the Hayya visa to apply for a resident visa.

Step 1: Send An Email To Cancel Hayya Visa

The first step is to prepare an email as explained below and send it from the Hayya holder’s email address to [email protected].

While [email protected] is the official helpline for Hayya, some applicants have also copied [email protected] and [email protected]. You may CC these emails if you want.

Use the subject line: “Hayya Cancellation Request”

Email Content

In the email, include the following details: Passport number, Hayya visa number, the reason for your cancellation. You should also add an explicit confirmation and acknowledgment.

What is “Explicit Confirmation and Acknowledgment”?

This is an acknowledgement that you know you cannot apply for the same type of Hayya visa again, and you have no intention of reapplying for this visa.

Here’s a sample email you can use:

Sample Email To Cancel Hayya Card Visa

Subject: Hayya Cancellation Request

Respected Sir,
I am writing to request the cancellation of my “Hayya With Me” visa as it is causing issues with my family residence visa / work visa application. Additionally, having two active visas simultaneously may pose problems when entering Qatar.
Below are the details required for the cancellation:
– Hayya Entry Visa Number:
– Name:
– Passport Number:
– Nationality:
I acknowledge and confirm that I will not apply again for a “Hayya With Me” visa once I cancel my current application.
I request you to please cancel my Hayya visa as soon as possible. Your prompt attention to this matter would be greatly appreciated.
Thank you for your assistance.

[Your Name]
[Your Phone Number]

Attachments to the email:
Attach your passport and a screenshot or PDF of your Hayya Entry Visa.

Cancel Hayya Card Visa via Email

Step 2: Make A Follow-Up Call

After sending the email, call the Hayya Support at +974 44412022 (if you are outside Qatar) and report the issue to raise a service ticket. Alternatively someone inside Qatar can call 800 2022.

Step 3: Upload Your Documents

Once a ticket is raised, you will receive a link to upload your passport copy, Hayya screenshot, and the screenshot of the email you previously sent.

Step 4: Send A Follow-Up Email

After successfully uploading all the required documents, send another email with the subject line containing the ticket number mentioned in the previous email [Sub: Hayya Cancellation Request: Ticket No: xxxxxx].

Processing Time

Unfortunately, there is no fixed timeframe for Hayya visa cancellation. It may vary from case to case. The only option is to call the Hayya helpline at regular intervals. Be patient during the process and avoid multiple calls in a day.

Important Note

If you are inside Qatar on a Hayya visa or even a Family Visit Visa, this method may not work for you. In that case, try the below method.

Option 2: Cancel Hayya at the Airport Passports Dept

This option is suitable for individuals inside Qatar on another type of visa (Family Visit Visa, Visa On Arrival etc.)

Step 1: Send An Email Request

Send an email request to [email protected] following the instructions mentioned in the first method.

Step 2: Prepare A Request Letter

Prepare a request letter in Arabic explaining your intent to cancel your Hayya visa as you apply for a resident visa. While English may suffice, Arabic is preferred for official requests. You can have the Arabic letter prepared at a typing centre.

This letter should include all Hayya visa details, the reason for cancellation, and a statement confirming that you will not reapply for Hayya. Don’t forget to include the signature of the Hayya visa holder.

Step 3: Visit the Airport Immigration Dept

Visit “Airport Passports Department” office (near HIA Cargo) with the following documents:

  • Printout of the Hayya Entry Visa
  • A copy of the visitor’s passport
  • Printout of the Hayya cancellation email sent to [email protected]
  • Copy of the QID (Qatar ID) of the person visiting the department

Request a meeting with the Captain and present all the documents. If they are satisfied, they can cancel the visa in the system.

Important Note

This method is suitable for Hayya holders inside Qatar on a family visit visa or an on-arrival visa. If you entered Qatar using your Hayya visa, you must exit the country before attempting to cancel it.

Confirmation of Cancellation

Once the Hayya cancellation process is complete, you will receive an email confirming that your digital Hayya visa has been cancelled.

Please exercise patience during this process, as the timeframe for cancellation can vary.

Related Articles:

  1. How To Apply Family Residence Visa In Qatar
  2. Qatar Family Visit Visa: Requirements and Application Guide
  3. How To Apply Qatar ID For A Baby Born In Qatar
  4. How To Transfer Wife To Husband Sponsorship
  5. How Can A Mother Sponsor Children In Qatar
  6. How Can A Wife Sponsor Husband in Qatar
  7. Medical Test For Family Residence Visa in Qatar

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20 thoughts on “How to Cancel Hayya Card Visa and Entry Permit (2024)”

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  1. My son is currently holding hayya visa w me. i applied family visa for him and its been three weeks now without any update. do i have to cancel his hayya visa before i applied for him family visa?

    1. Doha Guides Team

      Hi Sheila, 3 weeks is normal in processing and it is not due to son’s Hayya visa. If it is a problem, you will get rejection with reason.

  2. Hi DG team,
    My family’s Family Resident Visas have been approved, and we need to travel to Qatar within a few weeks. We require the cancellation of our “Hayya with Me” visas before departure.
    I’ve already emailed the relevant authorities (Hayya Support Team Email IDs) requesting cancellation, but haven’t received a confirmation or ticket number. I also tried calling the Hayya Support Team from India, but couldn’t reach a representative after a long wait.

    I require your urgent assistance with the following:

    (1) How to raise a formal “service request” for cancellation and obtain a “ticket number”?
    The automatic replies don’t have any reference or ticket number.

    (2) Is the official cancellation of “Hayya with Me” visas mandatory?
    Can I simply inform immigration beforehand that my family will be using their Family Resident Visas instead? Can I request immigration to cancel the “Hayya with Me” visas upon arrival if the support team doesn’t process the cancellation despite my emails?

    Please reply..

    1. Doha Guides Team

      Hi Mohammed, If your family’s RP visa is already approved you don’t have to cancel Hayya With Me. While entering the country they can inform the immigration officer that they are entering on Family RP and not Hayya visa (show the RP visa copy if needed). After this, you (the sponsor) will receive an SMS that your dependent has entered Qatar. If the officer selects the wrong visa and you don’t receive a message (this happens rarely) you will have to visit the Airport Immigration and request them to change the visa type.
      Note that so many people who are on a Hayya With Me visa exit to Saudi Arabia and come back on a Family Visa without cancelling the Hayya visa. Cancellation is only required in cases where the RP doesn’t get approved due to pre-existing visa.

  3. Dear sir,
    I submit application for GCC Resident visa A2 for my daughter and it still pending for long time, when i filling the application i choose for the job tile student instead of daughter. I try to call but there no reply and send also tow email. so, you kindly requested to correct this information and approved the application.

  4. Anil kumar gavara

    Hi DG team,
    My wife has Hayya with me visa and she is in Indian right now, now i want to apply for a Family visa and will enter Qatar after Jan 20, please confirm is it mandatory to apply for cancellation of Hayya with me visa.

  5. Jolly Ann Marcaida

    Respect sir, I am writing to request the cancellation of my Hayya With Me visa as it is causing issue with my working visa application. I request you to please cancel my hayya with me visa as soon as possible. I acknowledge and confirm that I will not apply again for a Hayya With Me visa once I cancel my current visa.

  6. Good day!

    This is base on my experience. I have read the information and instruction upon cancellation of hayya after obtaining Family resident visa.

    I tried to follow that but unfortunately sending email for cancellation will take time to get reply.

    In my case and one of my friend, My wife only exit (she went to other country) and come back with other visa (the family resident visa) without sending email or any action for hayya cancelation.

    In other words “Just exit and come back to Qatar with new visa”

    Again, this is base on our experience.

    I shared this experience because I was so worried also since we need to exit and not received any confirmation that my wife hayya with me visa has been cancelled.

    Until now, we received email from hayya that our visa (hayya with me visa can’t be cancelled due to wife still here in Qatar) .But alhamdulillah, we have done the medical, fingerprinting and we are just waiting for ID.

    THANKS. Hope it will help.