As part of FIFA World Cup Qatar 2022™, the Supreme Committee for Delivery & Legacy (SC) has opened two Hayya Service Centres to support fans with Hayya Card inquiries face-to-face.
The first Hayya Service Centre was opened at Ali Bin Hamad Al Attiyah Arena (ABHA Arena) in Al Sadd, while the second was opened at Doha Exhibition and Convention Center (DECC) in West Bay.
This article is about the Hayya Service Centre location, timings, services offered, and how you can get a physical Hayya Card printed at these centres.
Updates
31 Oct 2022: New ticketing centre opened at ABHA Arena
The second ticketing centre has opened at Ali Bin Hamad Al Attiyah Arena (ABHA Arena) in Al Sadd. Fans can directly buy physical match tickets at the centre. Ticket prices are the same as the online ticketing platform.
18 Oct 2022: Ticket counter sales begin at DECC
Counter sales of FIFA World Cup physical tickets began on 18 October 2022 at the ticketing centre in Doha Exhibition and Convention Centre (DECC), West Bay.
17 Oct 2022: International Consular Services Center at DECC
Qatar will open an International Consular Services centre at the Doha Exhibition and Convention Centre on November 1, 2022. The International Consular Centre will be equipped with 90 consular staff from 45 embassies who will be on hand to assist visiting fans. The service centre will open from November 1, 2022, to December 25, 2022.
About Hayya
A Hayya Card is a mandatory Fan ID required for local and international fans attending the World Cup. Starting from 1 November 2022, all visitors entering Qatar should have an approved Hayya Card. The Hayya Card offers several benefits, including free access to the Doha Metro and access to fan zones.
Hayya Card applications can be made online through the Hayya website or via the ‘Hayya to Qatar 2022’ mobile application, which is available via the iOS App Store, Google Play and Huawei App Gallery. Applicants must have a valid match ticket number and upload their personal details, passport, photograph, and accommodation information.
Here is our detailed guide on the requirements and how to apply for Hayya Card.
Services Available At Hayya Service Centre
There are mainly four kinds of services available:
- Accessibility: The Centre will help those requiring accessibility assistance and special services during the matches.
- Hayya Issue Resolution: There is a Hayya Issue Resolution Centre for solving Hayya-related problems.
- Print Hayya Card: Fans can print their physical Hayya Cards free of cost at these centres. Please note that a physical Hayya Card is not mandatory for any service; the digital Hayya Card on your mobile app is good enough.
- Others: The Hayya Centres will offer face-to-face support for local and international fans with issues related to FIFA World Cup Qatar 2022.
How To Get Hayya Card Printed
Those who want to print a physical copy of their Hayya Card can do it through either of these Hayya Service Centres. The only requirement is that your Hayya Card should be fully approved.
Before visiting the Centre, keep your Hayya Card ready on your mobile app (Hayya to Qatar 2022).
- The staff at the Reception will ask about the purpose of your visit. Tell them you need to print a physical Hayya Card, and they will check your digital Hayya Card to verify that it is approved.
- Take a token number from the token dispenser machine and wait for your turn.
- Proceed to your respective counter once your number has been called.
- Present your digital Hayya Card. They will verify this in the system.
- Your Hayya Card will be printed at the counter.
According to those who recently visited the Centres, the whole process, from entry to card printing, takes less than 10 minutes.
Saeed Al Kuwari, Executive Director of Hayya Platform at SC, has said that the Hayya Card Service Centre at Doha Exhibition and Convention Center (DECC) has the capacity to issue 40 cards within five minutes and is soon expected to increase to 80 cards.
Currently, between 4,000 and 5,000 cards are being printed daily, and the numbers are expected to increase as international fans start arriving in the country from 1 November, the officials said
Hayya Service Centre at Al Sadd
The Hayya Service Centre in Al Sadd is located at Ali Bin Hamad Al Attiyah Arena (ABHA Arena), Al Nadi Street.
Hayya Service Centre Al Sadd Location
Below is the location map of the Hayya Service Centre in Al Sadd:
The closest Doha Metro station is Al Sudan Metro Station (Gold Line).
Hayya Service Centre Al Sadd Timing
The centre will be open daily from 10 am to 10 pm and from 2 pm to 10 pm on Fridays.
| Days | Timing |
|---|---|
| Saturday to Thursday | 10 am to 10 pm |
| Friday | 2 pm to 10 pm |
Hayya Service Centre at West Bay
The Hayya Service Centre in West Bay is located at Doha Exhibition & Convention Center (DECC).
Hayya Service Centre West Bay Location
Below is the location map of the Hayya Service Centre in West Bay:
The closest Doha Metro station is DECC Metro Station (Red Line).
Hayya Service Centre West Bay Timing
The centre will be open daily from 10 am to 10 pm and from 2 pm to 10 pm on Fridays until 23 December 2022.
| Days | Timing |
|---|---|
| Saturday to Thursday | 10 am to 10 pm |
| Friday | 2 pm to 10 pm |
The Hayya Service Centres will be your one-stop place for all your Hayya-related issues.
Saeed Al Kuwari, Hayya Operations Director, SC, said: “We look forward to supporting fans at both DECC and ABHAA to ensure a smooth Hayya Card process for everyone.”
Here is a video about the Hayya Service Centre experience shared by “Healthy in the desert” Youtube channel.
For online support related to Hayya, you can email [email protected]. You can also get phone support on 800 2022 (Qatar) or (+974) 4441 2022 (International).
Frequently Asked Questions
Do I need an appointment to visit Hayya Service Centre?
No, you do not need an appointment to visit the Centre.
How can I get a physical Hayya Card if I am outside Qatar?
The deadline for international fans to apply for a physical Hayya Card is now over. You can try to get a physical card from a Hayya Service Center after you arrive in Qatar. Note that you do not need a physical card for any service.
Can I get someone else’s card printed through Hayya Service Center?
You can get the card printed if you have signed authorization from the other person.
Can I get a new card if my Hayya card is lost?
Hayya Service Centres will not reprint a Hayya card if the card has been printed once. Note that you digital Hayya card is enough for all access.
Related Articles:
- How To Apply for Hayya Card
- How To Get Physical Hayya Card
- How To Apply for UAE Visa With Hayya Cards
- How To Validate Hayya Card Pending Accommodation
- How To Bring Family To Qatar Using Hayya Card
- Hayya With Me (1+3 option) To Bring Non-Ticket Holders
- How To Get Free Saudi Visa With Hayya Card
Hi I am javith..my wife hayya rejected in December early hayya
Now how I get hayya with me..
I have voucher but already I am use my passport information applied to early December hayya…
Hi Mohamed, If you cannot submit new application due to old application, please contact Hayya Support at [email protected] or or (+974) 4441 2022.
I have listed 05 guests to the accomodation portal of Host Family and Friends. Out of the 05, two guests (aged 12 and 9) did not receive their invite through email to enter Qatar resulting in them being offloaded from the flight. They hold an entry permit into Qatar, insurance, return ticket.
1) Is it possible to retrigger the invitation?
2) Is it possible for Hayya customer care to delete the recorded entries?
3) What happens if a passport is renewed, how do I update a new passport number?
Hi Tracy, You cannot add retrigger the invitation from your side. Please contact Hayya Support at [email protected] or or (+974) 4441 2022.
When you renew the passport, normally airlines will allow you to travel if you show them both passports (old and new). Hayya Support can also help change passport number.
I reached maximum opportunities of update .
I raised camplain to hayya centre and after 25 days they send me rejected because of the picture and honestly they applied with the old picture even i’ve aent them new picture and they said that they recieved it .
Hayya card applied for my mother .
Hi Faiez, Only Hayya helpline can help you in this case. Please contact them again.
Hi DG
On 19th I applied for cancellation of international hayya for my wife and kid because I wanted to apply for RP in qatar its still not cancelled can you tell me where and whom to contact physically to this issue need to be solved for me as early as possible. Online is useless for me i am trying a lot still the request is showing pending
Hi Ratal, Sorry to hear that. If you go to MOI Service Center, they will ask you to contact Hayya for cancellation. Unfortunately there is no physical office for Hayya as Hayya Service Centres have closed after World Cup. Only option is to call them again. In similar cases (cancelling Hayya visa) we have seen action being taken within a couple of days. Don’t know why there is delay in your case.
Hi Doha guide
Urgent help is needed
My hayya card application is pending
I have a card # and complain number
Our flight is tomorrow morning
Can you help me
Hi Huda, Unfortunately only the Hayya Support Team can help. Please call +974-4441-2022. You can also check with your airline if they can allow you to board without full approval (some airlines allow you to board and get approval after reaching Doha airport).
Hello, do I need a hayya card if I am only transiting through Doha and not leaving the airport. I am only there for 6 hours until my flight to Adelaide Australia. Please advise
Hi Mikey, No, You don’t need a Hayya Card for transit. It is only required for those leaving the airport.
Very bad experience from Hayya support.
I have applied hayya for my parents and sister under Match card holder category but mistakenly put early December hayya for my sister and it got rejected. I tried to change the category and update info and resubmit, it is not accepting and show tried maximum times. I called customer service for several times and sent email as well, but no response. They are not cooperating to resolve this issue.
Disappointment killing the excitement to visit this great country for my family. Expecting cordial support to resolve this issue as soon as possible.
Hayya card no: FI0002838725 (asma ul husna sonia)
Please can you send us the physical hayya cards to dammam, Saudi Arabia. How to proceed please?
Hi Minyar Sassi, The last date to apply for physical cards by post was last month. You don’t need a physical card for entry to Qatar or the stadium. If you still want it, you can go to the Hayya Service Centre (when you reach Doha) and get your card printed.
Hi….
My son has applied for his Hayya card for the visa on 02 Nov 2022.
the status is ” application pending, we are processing your request.”
He has fulfilled all the requirements.
( valid scanned copy of the Passport, photograph, accommodation is confirmed and the match ticket etc)
The only cause to feel anxious
is, he has a very long name. ( 48 characters) the space given isn’t sufficient to write his long name as per the details given on the passport. According to the final outcome of the Hayya application you have omitted one of his names.
Will this be a problem to get the approval from you. Hence please note it’s your mistake for not giving enough space to type and one name is omitted from your system.
As per your requirements, Kindly make a note of this and refer the passport details when you approve and without keeping it for pending or reject it for your own oversights.
He has already paid a huge sum of money a huge fan of football, to be part of The FIFA World Cup 2022.
Awaiting for a prompt response.
Regards
D.C Senaratne
A very worried mother.
Hi DC Sena, Please call +974-4441-2022