MOI Qatar Metrash2 Registration and User Guide (2024)

Doha Guides Team regularly reviews this article to ensure the content is up-to-date and accurate. The last editorial review and update were on 08 February 2024.

What Is Metrash2 App?

Metrash2 (commonly called Metrash) is a mobile application offered by the Ministry of Interior (MOI) in Qatar, designed to provide convenient access to a wide range of government services and information.

It allows residents and citizens of Qatar to conduct various administrative tasks and inquiries related to residency permits, visit visa applications, traffic violations, vehicle registration, and more, directly from their smartphones. With Metrash, users can access essential government services anytime, anywhere, reducing the need for physical visits to government offices and streamlining administrative processes.

This article explains the step-by-step process of Metrash2 registration, services available on the app and answers to frequently asked questions.

How To Register Metrash On Your Mobile Phone

Who is eligible to register? Any Qatar Resident above 18 years can register for the Metrash2 mobile application. However, the mobile phone (SIM card) should be registered under his or her Qatar ID number. It is not possible to register if the mobile phone is not under the person’s QID.

Step 1. Download the Metrash2 app on your mobile phone

Go to App Store (iPhone users) or Play Store (Android users) and search for Metrash2. Once you find it, click “Download” and then “Open”.

MOI Qatar Metrash 2 App Store
Metrash 2 App on App Store

Step 2. Select your preferred language

By default, the app opens in Arabic. You can select your preferred language from the bottom right button. Metrash2 is available in Arabic, English, French, Spanish, Malayalam and Urdu. Click on “Login”.

Change Metrash App Language
Click on the right icon to select the language

Step 3. Enter Your Qatar ID Number and Expiry Date

On the next screen, enter your Qatar ID number and press “Next”. Then enter the expiry date of your Qatar ID.

Enter your Qatar ID number and expiry date

At this stage, you will get a pop-up question asking, “Are you sure your phone number is under your Qatar ID?”. You have to select “YES”.

Step 4. Send automated SMS to 92992

The Metrash2 app will generate an automated SMS message to be sent to 92992. Simply click “SEND” and wait for the activation code.

Soon, you will receive an SMS with two activation codes (Part 1 and Part 2).

Step 5. Enter activation codes and set a PIN code

Open the app again and enter your QID and both activation codes you got from the SMS.

Set a numeric PIN code for the app (For security purposes, the PIN has to be at least six digits). The PIN is like a password for the app you would use for all future logins. So use a number that you can remember. Reconfirm the PIN and click on “Submit”.

Enter the activation code

Step 6. Receive confirmation SMS and start using the app

You would have received a confirmation SMS by now. Now you can log in to the app with your PIN and use Metrash. For the first time use, you have to accept the Terms and Conditions. Click on “Accept”.

What Is Inside The Metrash App

Inside the Metrash app, you can see two tabs on top:

My Info and Service tabs on Metrash
My Info and Service tabs on Metrash

My Info Tab

The first tab has information related to your official documents like Qatar ID, Passport, Driving License and the last date you entered Qatar.

You can see the details of your family members under Residence Services in the second row. The third row has Traffic details like owned vehicles, traffic violations etc. The last row is for Visa Services. You can see more details if you click on each icon.

Services Tab

The second tab contains the following services:

Residency

On the “Residency” page, you can find options for Issue Residency Permit, Residency Cancellation, Residency Renewal, Replace Damaged or Lost ID, Sponsored Names Report, Re-issue RP, Change Passport Details, Sponsorship Change, Automatic RP Renewal etc.

Citizens

On the “Citizens” page, you can find various transactions needed by Qatari Citizens.

Traffic

On the “Traffic Services” page, you can find services like Driving License Renewal, Check Traffic Violations, Pay for Violations, Vehicle Ownership Transfer, Accident Registration etc.

General Services

This page has services like Report Lost Objects, Police Clearance Certificate, Security Permits etc.

Visa

Visa Page contains services like Issue New Visa, Visa Approval, Visa Extension, Visa Follow Up etc.

Leave Notification

The Leave Notification page has options for Leave Notification, Return Permit, Traveller Transaction etc.

National Address

This page is for registering National Addresses. All citizens and residents must register their residence address on Metrash.

Communicate With Us

This page has options to communicate with departments like CID, Traffic, Security Department etc. You can also report traffic violations through this page.

Services Available on Metrash2 Mobile App

How To Activate The Metrash App On A Second Device

Metrash2 services can be activated on two devices. To activate the second device:

  • Download the Metrash2 application on the second device.
  • Enter QID and password used for the first device.
  • The system will send One Time Password (OTP) valid for 10 minutes to the device used to activate Metrash2.
  • Enter the OTP password, and Metrash2 services will be activated on the second device.

How To Change Mobile Number In Metrash

MOI Qatar Metrash2 is activated on a mobile number owned by your Qatar ID. If you need to change the default mobile number, follow these steps:

  • Go to the Ministry of Interior Website
  • Click on the “Inquiries” icon
  • Go to Metrash Page
  • Click on “Metrash for Individuals”
  • Enter your QID and the new mobile number
  • Choose language, and enter the CAPTCHA code.
  • Click “Change Number”

You can also use the same page for Subscribe and Unsubscribe.

Change Metrash Mobile Number
How To Change Mobile Number in Metrash

How To Deactivate Metrash On A Mobile Device

  • Open the Metrash2 app
  • Click on the top-right icon
  • Scroll down to the last option named “Settings.”
  • Click on “Deactivate”
  • Enter the password (PIN)

In case the service is activated on different devices, you should select whether to activate this device or all devices.

A Brief History Of MOI Qatar And Metrash App

The Ministry of Interior was formed in 1970 according to decree No. (5) for the year 1970 stipulating the functions of the country’s ministries and other government organizations.

MOI Qatar’s functions and missions include providing peace and security and organizing police forces guaranteeing the protection of national security and maintaining the safety and security of nationals and expatriates.

MOI Qatar Headquarters
MOI Qatar Headquarters Complex in Doha

Metrash was originally introduced in 2006 as an electronic service for mobile users only, where upon subscription, residents could receive SMS messages regarding a traffic violation, RP expiry, license expiry etc.

In the initial years, the service was not very popular as the registration was complicated and needed to access the MOI Qatar self-service kiosks. The process has been simplified in the last few years, and you can easily do it in 5 minutes with your smartphone, thereby achieving great popularity.

Today app has over 2 million active users, and they can access more than 250 services on the app 24 hours a day.

Man Using Mobile Phone

Metrash Helpline

For technical issues related to Metrash, you can contact the MOI helpline on 2342000 or email at: [email protected]

The Government Contact Center, which offers 24-hour customer service to citizens and residents, can be reached via telephone at 109 (inside Qatar) or +974-44069999 or by fax at 44069998, or by live chat on the Hukoomi website. The e-mail address is [email protected].


FAQ on Metrash Mobile App


What to do if I forget the Metrash password?

You can click on “Forget password?” on the login screen and follow the steps to reactivate the service.

How many devices can I activate Metrash?

You can activate the Metrash2 app on up to two devices under one Qatar ID.

What if my phone is not under my Qatar ID?

You have to contact your service provider (Ooredoo or Vodafone) and check about transferring the phone to your QID, or else you have to get another SIM card.

Is the Metrash app required for children?

No, Metrash is not required for children below 18 years.

How can I get assistance for Metrash app issues?

For support on Metrash2, residents can contact the 24-hour call centre: 2342000 or email MOI Qatar at: [email protected]

Can visitors to Qatar install Metrash?

No, it is a requirement that you should have Qatar ID to register for the Metrash2 app.

What payment methods are available on Metrash?

Metrash2 supports two payment methods: Credit card payment (for individuals) and Direct debit through bank (only for companies).

How can companies activate direct debit account payments for Metrash?

The company representative has to go to Qatar National Bank (Company services) and apply for the Metrash2 service.

What is the refund process in case of an error in paid service?

In case of an error in paid service, a refund request will be submitted automatically to the bank. Transaction time is based on the bank process.

How can I change the Metrash app language?

Inside the app, click on the top-right icon. Scroll down to the last option named “Settings”. Click on “Application Language”.

Related Articles:

  1. Al-Adeed Service On Metrash To File Anonymous Complaints
  2. Qatar Family Visit Visa Requirements and How To Apply
  3. How To Renew Your Vehicle Istimara Online
  4. How To Get NOC From Metrash
  5. How To Get Driving License NOC On Metrash

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182 thoughts on “MOI Qatar Metrash2 Registration and User Guide (2024)”

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  1. I can login metrash2 because I login into my previous number then that number is already block then takes another guy’s then if I send a message from my new number the reply is you already login in another number. What is this can you help me because I can’t renew my QiD.

  2. Name- Saddam husain
    Old Mobile number – 70453982
    New Mobile number – 77018491
    Qatar I’d number – 29435643945
    Passport number -T0277784
    Request :- Dear sir please change My mobile number in metrash2

    1. Naorem Linda devi

      Dear sir,
      I apply for the police clearance for my visa n I received a sms from MOI saying that require to update documents and they put on hold my application. I want to know that which document I need to update.

  3. Name- Saddam husain

    Old Mobile number – 70453982

    New Mobile number – 77018491

    Qatar I’d number – 29435643945

    Passport number -T0277784

    Request :- Dear sir please change My mobile number in metrash2

  4. MD. Habibur Rahman

    Assalamu alaikum boss.
    Before I was opened metrash 2 in my mobile but it’s forget the password and even mobile number. So now I want to open metrash 2. How to I will open it. Please I am requesting to you if possible can support to me. Old number forget and this is the new number.74045871

    1. Doha Guides Team

      Hi Anna, Normally, If your QID is still active, this may be mobile activation issue. Call 109 for assistance.

  5. Dear Concern,

    Wanted to fill up form to ‘CHANGE OF NEW PASSPORT NUMBER ON QID’. The appears in Arabic. Is there any option where I can get form in English other then Metrash-2..

    Thank you!

  6. Ibrahim kaweesi

    My mertash 2 is not opening I need to change mobile number I used coz I forgot the password