MOI Qatar Metrash2 Registration and User Guide (2022)

What is Metrash2 app?

Metrash2 (commonly called Metrash) is a free mobile application from Qatar’s Ministry of Interior (MOI Qatar) which enables citizens and residents to obtain a wide range of official services while enjoying the convenience of using their cell phones.

The app has more than 150 services including renewal of Residence Permit, visit visa applications, renewal of driving license, transfer of vehicle ownership and checking traffic violations. The app can also give complete official details of your own and your dependents at a single click.

In 20221, more than 6 million transactions were completed through Metrash2. There are over 2 million active users, and they can access more than 250 services on the app 24 hours a day.

This article explains the step by step process on Metrash2 registration, services available on the app and answers to frequently asked questions.

A brief history of MOI Qatar and Metrash app

The Ministry of Interior was formed in 1970 according to the decree No. (5) for the year 1970 stipulating the functions of the ministries and other government organizations in the country.

MOI Qatar’s functions and missions include providing peace and security and organizing police forces guaranteeing the protection of national security and maintaining safety and security of nationals and expatriates.

MOI Qatar Headquarters
MOI Qatar Headquarters Complex in Doha

MOI Qatar is also taking all necessary measures to prevent the happenings of crimes and disclosing the secrets of committed crimes in addition to taking care of nationality related affairs, issuing travel documents, organizing expatriates entry to the country and their residence and organizing the prison.

Convoying with the developments witnessed by the State of Qatar under the auspicious leadership of Emir H.H. Sheikh Tamim Bin Hamad Al Thani and Father Emir H.H. Sheikh Hamad Bin Khalifa Al Thani, the role of MOI Qatar and its departments is getting bigger in the field of maintaining security and stability to meet with the requirements of comprehensive renaissance and development in the country.

Man Using Mobile Phone

Metrash was originally introduced in 2006 as an electronic service for mobile users only whereupon subscription, residents could receive SMS messages regarding a traffic violation, RP expiry, license expiry etc.

In the initial years the service was not very popular as the registration was complicated and needed to access the MOI Qatar self-service kiosks. In the last five years the process has been simplified and you can easily do it in 5 minutes with your smartphone, thereby achieving great popularity.

PLEASE NOTE: Any Qatar Resident above 18 years can register for Metrash2 mobile application. However, the mobile phone (SIM card) being used should be registered under his or her own Qatar ID number. It is not possible to register if the mobile phone is not under the person’s QID.

How to register Metrash on your mobile phone

Step 1. Download the Metrash2 app on your mobile phone

Go to App Store (iPhone users) or Play Store (Android users) and search for Metrash2. Once you find it, click on “Download” and then on “Open”.

MOI Qatar Metrash 2 App Store
Metrash 2 App on App Store

Step 2. Select your preferred language

By default, the app opens in Arabic. You can select your preferred language from the bottom right button. Currently, Metrash2 is available in Arabic, English, French, Spanish, Malayalam and Urdu. Click on “Login”.

Change Metrash App Language
Click on the right icon to select language

Step 3. Enter Your Qatar ID Number and Expiry Date

On the next screen enter your Qatar ID number and press “Next”. Then enter the expiry date of your Qatar ID.

Metrash2 Register QatarID

At this stage, you will get a pop-up question asking “Are you sure your phone number is under you Qatar ID?”. You have to select “YES”.

Step 4. Send automated SMS to 92992

The Metrash2 app will generate an automated SMS message to be sent 92992. Simply click “SEND” and wait for activation code.

Soon, you would receive an SMS with 2 activation codes (Part 1 and Part 2).

Step 5. Enter activation codes and set a PIN code

Open the app again and enter your QID and both activation codes you got from the SMS.

Set a numeric PIN code for the app (For security purposes, the PIN has to be at least 6 digits). The PIN is like a password for the app that you would use for all future logins. So use a number that you can remember. Reconfirm the PIN and click on “Submit”.

Metrash Activation Code PIN

Step 6. Receive confirmation SMS and start using the app

You would have received a confirmation SMS by now. Now you can log in to the app with your PIN and start using Metrash. For the first time use, you have to accept the Terms and Conditions. Click on “Accept”.

What is inside the Metrash app

Inside the Metrash app, you can see two tabs on top:

Metrash2 Sections

My Info Tab

The first tab contains information related to your official documents like Qatar ID, Passport, Driving License and the last date when you entered Qatar.

You can see the details of your family members under Residence Services in the second row. The third row has Traffic details like owned vehicles, traffic violations etc. The last row is for Visa Services.

You can see more details if you click on each icon.

Services Tab

The second tab contains the following services:


On the “Residency” page you can find options for Issue Residency Permit, Residency Cancellation, Residency Renewal, Replace Damaged or Lost ID, Sponsored Names Report, Re-issue RP, Change Passport Details, Sponsorship Change, Automatic RP Renewal etc.


On the “Citizens” page you can find various transactions needed Qatari Citizens.


On the “Traffic Services” page you can find services like License Renewal, Check Traffic Violations, Pay for Violations, Vehicle Ownership Transfer, Accident Registration etc.

General Services

This page has services like Report Lost Objects, Police Clearance Certificate, Security Permits etc.


Visa Page contains services like Issue New Visa, Visa Approval, Visa Extension, Visa Follow Up etc.

Leave Notification

Leave Notification page has options for Leave Notification, Return Permit, Traveler Transaction etc.

National Address

This page is for registering National Address. It is mandatory for all citizens and residents to register their residence address on Metrash.

Communicate With Us

This page has options to communicate with departments like CID, Traffic, Security Department etc. You can also report traffic violations through this page.

Services Available on Metrash2 Mobile App

How to activate Metrash app on a second device

Metrash2 services can be activated on two devices. To activate the second device:

  • Download Metrash2 application on the second device.
  • Enter QID and password used for the first device.
  • The system will send One Time Password (OTP) valid for 10 minutes to the device used to activate Metrash2 previously.
  • Enter OTP password and Metrash2 services will be activated on the second device.

How to change mobile number in Metrash

MOI Qatar Metrash2 is activated on a mobile number owned by your Qatar ID. If you need to change the default mobile number, follow these steps:

  • Go to Ministry of Interior Website
  • Click on the “Inquiries” icon
  • Go to Metrash Page
  • Click on “Metrash for Individuals”
  • Enter your QID and the new mobile number
  • Choose Language, Enter the CAPTCHA code.
  • Click “Change Number”

You can also use the same page for Subscribe and Unsubscribe.

Change Metrash Mobile Number

How to deactivate Metrash on a mobile device

  • Open the Metrash2 app
  • Click on the top-right icon
  • Scroll down to last option named “Settings”
  • Click on “Deactivate”
  • Enter the password (PIN)

In case the service is activated on different devices you should select whether to activate this device or all devices.

Metrash Helpline

For technical issues related to Metrash, you can contact the Government Contact Center, which offers 24-hour customer service to citizens and residents. The Contact Center can be reached via telephone at 109 (inside Qatar) or +974-44069999 or by fax at 44069998 or live chat on the Hukoomi website. The e-mail address is [email protected].

Copyright © – Full or partial reproduction of this article in any language is prohibited.

FAQ on Metrash Mobile App

What to do if I forget Metrash password?

You can click on “Forget password?” in login screen and follow the steps to reactivate the service.

How many devices can I activate Metrash?

You can activate Metrash2 app on up to two devices under one Qatar ID.

What if my phone is not under my Qatar ID?

You have to contact your service provider (Ooredoo or Vodafone) and check about transfering the phone to your QID, or else you have to get another SIM card.

Is Metrash app required for children?

No, Metrash is not required for children below 18 years.

How can I get assistance for Metrash app issues?

For support on Metrash2, residents can contact 24-hour call centre: 2342000 or email to MOI Qatar on: [email protected]

Can visitors to Qatar install Metrash?

No, it is a requirement that you should have Qatar ID to register for Metrash2 app.

What payment methods are available on Metrash?

Metrash2 supports two payment methods: Credit card payment (for individuals) and Direct debit through bank (only for companies).

How can companies activate Direct debit account payment for Metrash?

Company representative has to go to Qatar National Bank (Company services) and apply for Metrash2 service.

What is the process of refund in case of an error in paid service?

In case of an error in paid service, refund request will be submitted automatically to the bank. Transaction time is based on bank process.

How can I change Metrash app language?

Inside the app, click on the top-right icon. Scroll down to last option named “Settings”. Click on “Application Language”.

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103 thoughts on “MOI Qatar Metrash2 Registration and User Guide (2022)”

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  1. Sir i need help
    I need help changing the number in the Matrash app f
    First number 55181974
    Change in number 66054246

  2. Need assist, metrash 2 is getting off when i am trying to apply for family visit, i can enter the details of wife and after verification, when i am pressing for ‘next ‘ app is getting off

  3. Tofazzal Hosen

    My old sim and metrash i lost,, now i try new nuber for open metrash but not open,,sms send old sim,,i haven’t old sim…what can i do

  4. Fredrick Mwazo

    Hi kindly help in getting activation code, have been trying since last year but sms can not be delivered. Is it possible to delete the account and register sfresh with correct details?

  5. I connot registered metrash my id is expired this apps need to airport feb 4 is my flight going home in my country can tell me what im doing

  6. I had registered before in my I’d bt I don’t know my number bt when I’m trying to activate from new numbr it’s not activated

  7. I bought a new SIM with my ID but mattress2 it is not activated. It is registered in someone else’s name. What can I do now?

  8. why i cant recieve txt message on metrash2, i want to activate my metrash2. and check. i dont know what happen.#33904308

  9. I applied for PCC several times but when I put payment by debit card it always failed this is my 3rd times to get PCC but now I’m getting in trouble.
    Is there anything to do with this I have to renew my PCC immediately.

    1. Mary Rose Sheena Endaya

      When I register in metrash using sms its not sending, but my phone number is associated with my qid. What should I do?

    1. Doha Guides Team

      Hi Eric, You can change the Metrash number on the MOI website. Please read the above article. We have explained the steps.

    2. Tofazzal Hosen

      My old sim and metrash i lost,, now i try new nuber for open metrash but not open,,sms send old sim,,i haven’t old sim…what can i do

  10. Hello sir good morning iam arshad wahid .my metrash Activation code expired so not connect to my metrash .how to get it new  Activation code part 1 and part 2 cord.please explain me 

  11. Joseph Tumusiime

    Helo, my is Joseph Tumusiime,I tried to register for my Metrash2 but the cords as part 1 and part2 got expired so I was asking for new ones please. 33648988.

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