What is Metrash2 app?
Metrash2 (commonly called Metrash) is a free mobile application from Qatar’s Ministry of Interior (MOI Qatar) which enables citizens and residents to obtain a wide range of official services while enjoying the convenience of using their cell phones.
The app has more than 150 services including renewal of Residence Permit, visit visa applications, renewal of driving license, transfer of vehicle ownership and checking traffic violations. The app can also give complete official details of your own and your dependents at a single click.
In 20221, more than 6 million transactions were completed through Metrash2. There are over 2 million active users, and they can access more than 250 services on the app 24 hours a day.
This article explains the step by step process on Metrash2 registration, services available on the app and answers to frequently asked questions.
- What is Metrash2 app?
- A brief history of MOI Qatar and Metrash app
- How to register Metrash on your mobile phone
- What is inside the Metrash app
- How to activate Metrash app on a second device
- How to change mobile number in Metrash
- How to deactivate Metrash on a mobile device
- Metrash Helpline
- FAQ on Metrash Mobile App
- What to do if I forget Metrash password?
- How many devices can I activate Metrash?
- What if my phone is not under my Qatar ID?
- Is Metrash app required for children?
- How can I get assistance for Metrash app issues?
- Can visitors to Qatar install Metrash?
- What payment methods are available on Metrash?
- How can companies activate Direct debit account payment for Metrash?
- What is the process of refund in case of an error in paid service?
- How can I change Metrash app language?
A brief history of MOI Qatar and Metrash app
The Ministry of Interior was formed in 1970 according to the decree No. (5) for the year 1970 stipulating the functions of the ministries and other government organizations in the country.
MOI Qatar’s functions and missions include providing peace and security and organizing police forces guaranteeing the protection of national security and maintaining safety and security of nationals and expatriates.
MOI Qatar is also taking all necessary measures to prevent the happenings of crimes and disclosing the secrets of committed crimes in addition to taking care of nationality related affairs, issuing travel documents, organizing expatriates entry to the country and their residence and organizing the prison.
Convoying with the developments witnessed by the State of Qatar under the auspicious leadership of Emir H.H. Sheikh Tamim Bin Hamad Al Thani and Father Emir H.H. Sheikh Hamad Bin Khalifa Al Thani, the role of MOI Qatar and its departments is getting bigger in the field of maintaining security and stability to meet with the requirements of comprehensive renaissance and development in the country.
Metrash was originally introduced in 2006 as an electronic service for mobile users only whereupon subscription, residents could receive SMS messages regarding a traffic violation, RP expiry, license expiry etc.
In the initial years the service was not very popular as the registration was complicated and needed to access the MOI Qatar self-service kiosks. In the last five years the process has been simplified and you can easily do it in 5 minutes with your smartphone, thereby achieving great popularity.
PLEASE NOTE: Any Qatar Resident above 18 years can register for Metrash2 mobile application. However, the mobile phone (SIM card) being used should be registered under his or her own Qatar ID number. It is not possible to register if the mobile phone is not under the person’s QID.
How to register Metrash on your mobile phone
Step 1. Download the Metrash2 app on your mobile phone
Step 2. Select your preferred language
By default, the app opens in Arabic. You can select your preferred language from the bottom right button. Currently, Metrash2 is available in Arabic, English, French, Spanish, Malayalam and Urdu. Click on “Login”.
Step 3. Enter Your Qatar ID Number and Expiry Date
On the next screen enter your Qatar ID number and press “Next”. Then enter the expiry date of your Qatar ID.
At this stage, you will get a pop-up question asking “Are you sure your phone number is under you Qatar ID?”. You have to select “YES”.
Step 4. Send automated SMS to 92992
The Metrash2 app will generate an automated SMS message to be sent 92992. Simply click “SEND” and wait for activation code.
Soon, you would receive an SMS with 2 activation codes (Part 1 and Part 2).
Step 5. Enter activation codes and set a PIN code
Open the app again and enter your QID and both activation codes you got from the SMS.
Set a numeric PIN code for the app (For security purposes, the PIN has to be at least 6 digits). The PIN is like a password for the app that you would use for all future logins. So use a number that you can remember. Reconfirm the PIN and click on “Submit”.
Step 6. Receive confirmation SMS and start using the app
You would have received a confirmation SMS by now. Now you can log in to the app with your PIN and start using Metrash. For the first time use, you have to accept the Terms and Conditions. Click on “Accept”.
What is inside the Metrash app
Inside the Metrash app, you can see two tabs on top:
My Info Tab
The first tab contains information related to your official documents like Qatar ID, Passport, Driving License and the last date when you entered Qatar.
You can see the details of your family members under Residence Services in the second row. The third row has Traffic details like owned vehicles, traffic violations etc. The last row is for Visa Services.
You can see more details if you click on each icon.
The second tab contains the following services:
On the “Residency” page you can find options for Issue Residency Permit, Residency Cancellation, Residency Renewal, Replace Damaged or Lost ID, Sponsored Names Report, Re-issue RP, Change Passport Details, Sponsorship Change, Automatic RP Renewal etc.
On the “Citizens” page you can find various transactions needed Qatari Citizens.
On the “Traffic Services” page you can find services like License Renewal, Check Traffic Violations, Pay for Violations, Vehicle Ownership Transfer, Accident Registration etc.
This page has services like Report Lost Objects, Police Clearance Certificate, Security Permits etc.
Leave Notification page has options for Leave Notification, Return Permit, Traveler Transaction etc.
This page is for registering National Address. It is mandatory for all citizens and residents to register their residence address on Metrash.
Communicate With Us
This page has options to communicate with departments like CID, Traffic, Security Department etc. You can also report traffic violations through this page.
How to activate Metrash app on a second device
Metrash2 services can be activated on two devices. To activate the second device:
- Download Metrash2 application on the second device.
- Enter QID and password used for the first device.
- The system will send One Time Password (OTP) valid for 10 minutes to the device used to activate Metrash2 previously.
- Enter OTP password and Metrash2 services will be activated on the second device.
How to change mobile number in Metrash
MOI Qatar Metrash2 is activated on a mobile number owned by your Qatar ID. If you need to change the default mobile number, follow these steps:
- Go to Ministry of Interior Website
- Click on the “Inquiries” icon
- Go to Metrash Page
- Click on “Metrash for Individuals”
- Enter your QID and the new mobile number
- Choose Language, Enter the CAPTCHA code.
- Click “Change Number”
You can also use the same page for Subscribe and Unsubscribe.
How to deactivate Metrash on a mobile device
- Open the Metrash2 app
- Click on the top-right icon
- Scroll down to last option named “Settings”
- Click on “Deactivate”
- Enter the password (PIN)
In case the service is activated on different devices you should select whether to activate this device or all devices.
For technical issues related to Metrash, you can contact the Government Contact Center, which offers 24-hour customer service to citizens and residents. The Contact Center can be reached via telephone at 109 (inside Qatar) or +974-44069999 or by fax at 44069998 or live chat on the Hukoomi website. The e-mail address is [email protected].
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FAQ on Metrash Mobile App
What to do if I forget Metrash password?
You can click on “Forget password?” in login screen and follow the steps to reactivate the service.
How many devices can I activate Metrash?
You can activate Metrash2 app on up to two devices under one Qatar ID.
What if my phone is not under my Qatar ID?
You have to contact your service provider (Ooredoo or Vodafone) and check about transfering the phone to your QID, or else you have to get another SIM card.
Is Metrash app required for children?
No, Metrash is not required for children below 18 years.
How can I get assistance for Metrash app issues?
For support on Metrash2, residents can contact 24-hour call centre: 2342000 or email to MOI Qatar on: [email protected]
Can visitors to Qatar install Metrash?
No, it is a requirement that you should have Qatar ID to register for Metrash2 app.
What payment methods are available on Metrash?
Metrash2 supports two payment methods: Credit card payment (for individuals) and Direct debit through bank (only for companies).
How can companies activate Direct debit account payment for Metrash?
Company representative has to go to Qatar National Bank (Company services) and apply for Metrash2 service.
What is the process of refund in case of an error in paid service?
In case of an error in paid service, refund request will be submitted automatically to the bank. Transaction time is based on bank process.
How can I change Metrash app language?
Inside the app, click on the top-right icon. Scroll down to last option named “Settings”. Click on “Application Language”.
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