How To Do Ehteraz Pre-Travel Registration For Qatar

Doha Guides Team regularly reviews this article to ensure the content is up-to-date and accurate. The last editorial review and update were on 05 February 2024.

In July 2021, Qatar launched an online pre-travel registration service for travellers arriving in Qatar. The service, known as Ehteraz Pre-Travel Registration, was mandatory for visitors until 1 November 2022.

The Ehteraz pre-registration system for those coming to Qatar aimed to facilitate the arrival process and verify the visitor’s immunity status. Using this online platform, passengers could upload all required documents, such as vaccination certificates and other relevant data, to avoid hassle and long queues at the airport.

This article explains the step-by-step process of how to do the Ehteraz pre-registration and answers frequently asked questions.

2024 STATUS

From 1 November 2022, visitors entering Qatar are not required to do Ehteraz pre-travel registration. This is as per the latest travel policy announced by MOPH. The below information is based on earlier information.

NOTE: Ehteraz pre-travel registration should not be confused with the Ehteraz mobile app, which is a different service to be used once you are inside Qatar.

Is Pre-Travel Registration Compulsory for All Travellers?

From 1 November 2022, registering on the Ehteraz website is not required for travellers (visitors and residents). Also, Ehteraz pre-registration is not needed for transit through Doha Airport.

Advantages of Ehteraz Pre-Travel Registration

The Ehteraz pre-travel registration had several advantages:

  • It ensured that you meet the required conditions and are authorized to enter Qatar.
  • It made your check-in and departure process smooth at the point of departure.
  • It ensured quick completion of entry procedures at Doha airport/point of entry.
  • Travellers with pre-approval were allowed to use the designated fast-track route and proceed directly to the immigration checkpoint

Documents Required For Ehteraz Pre-travel Registration

To apply for Ehteraz travel registration, the following documents were required:

  • Passport copy (for visitors)
  • A vaccination certificate issued by the competent authorities in the country departing from (for those who are fully vaccinated and 14 days have passed after the second dose)
  • A COVID-19 recovery certificate issued by the approved health authorities in the country departing from (for those who were recovered within a period not exceeding twelve months)
  • Two-way airline ticket if you are a visitor applying for a visa on arrival service
  • Hotel booking (for the entire duration) through the Discover Qatar website for Indian, Pakistani, and Iranian nationals applying for visas on arrival (requirement from 14 April 2022)

NOTE: All visitors aged six (6) and above should have a negative RT-PCR test result obtained no more than 48 hours before departure or a Rapid Antigen Test (RAT) certificate obtained no more than 24 hours before departure.

However, as per the new rules, this need not be uploaded during Ehteraz pre-registration. Instead, the original test result should be presented during check-in at the airport or during entry at other borders. Minors aged 0-5 years are exempted from COVID testing.

When To Do The Ehteraz Pre-Travel Registration

Travellers must apply through the Ehteraz platform at least three (3) days before arrival to Qatar and submit the required documents.

Please note that the system will not accept your application if your travel date is after seven (7) days. However, you can start filling up the application form earlier and save it for future submission.

It is highly recommended to submit the application 6 or 7 days before travel as there can be delays in approval.

How To Do Ehteraz Pre-Travel Registration

Below are the steps for travellers to do the pre-travel registration on the Ehteraz website:

Step 1: Go to Ehteraz’s official website www.ehteraz.gov.qa

Step 2: Go to Pre-entry Registration; Click on the “Register new request” button

This is a recent update to the page. You can find this section on the left side in maroon colour.

Ehteraz Pre Travel Registration Home Screen

It will take you to this page:

Ehteraz Pre-Travel Registration Website

Note: You can also reach this page by clicking on the “Pre-Registration System” link on Ehteraz mobile app. Either way, you will be redirected to the same page, and the process is the same as below.

Ehteraz-Pre-Travel-Registration Mobile App

Step 3: If you are using the website for the first time, click on “New User Registration”

If you are already registered, go to Step 5 below.

Ehteraz Pre-Travel Registration Website New User

Step 4: Enter your details on the User Registration page

Select your nationality, enter your email and create a password. Click on the “Signup” button.

Ehteraz Pre-Travel Registration-Website New User Registration Page

Step 5: Activate your account by clicking the email link

You will receive an email with the activation link. Click on the email link to activate your account.

Ehteraz New User Registration Email

Step 6: Go to the login page, enter your email id and password

Enter the captcha code (number shown in the image) and click on the “Login” button.

Ehteraz Website User Login Page

Step 7: On the next page, click on “Register New Request”

Ehteraz Pre-Travel Registration New Request

Step 8: Enter your travel information

Select arrival border, country of departure, arrival date, and passenger count (if you are travelling alone, the passenger count will be 1). For passengers arriving by air, arrival time is also required. Enter the captcha code and click on “Save & Continue”.

Ehteraz Pre-Travel Registration Website Steps

Step 9: On the next page, select visitor type and details

If you choose Qatari/Resident option, enter your nationality, QID number, and date of birth. Then enter the captcha code and click on the “Retrieve” button.

Ehteraz Pre-Travel Registration Residents

If you choose the Visitor option, you must enter your nationality, visa number, date of birth, full name, passport details, and gender. Those applying for a visa on arrival to Qatar can skip the visa number field.

You should also give vaccination details, any recent COVID-19 infection, and the countries you have recently visited.

Ehteraz Pre-Travel Registration Visitors

Step 10: Attach the required documents

  • For residents, a vaccination certificate is not needed if vaccinated inside Qatar.
  • For visitors, you will need your passport and flight tickets. A hotel booking from Discover Qatar is also needed for visa on arrival from India, Pakistan and Iran.

For uploading the documents, jpg, jpeg, or pdf attachment extensions are allowed. The attachment size cannot be more than 2 MB per file.

Step 11: Review and save the information

Review the information and make sure it is accurate. Enter the captcha code and click “Save”.

Step 12: On the next page, agree to the terms and conditions and submit the application

Step 13: You will receive a decision by email

After applying, the traveller may follow up and see the status of the application, whether it is approved, or whether any other procedures are required to get the approval. This can be checked on the website’s home page under the “My applications” option.

Once the pre-registration is completed, travellers will be provided with information on the procedures they will have to follow and the checkpoints they will have to stop at upon arrival in Qatar.

Time Required For Ehteraz Pre-Travel Approval

Since you are now required to submit the application at least three days before travel, you are supposed to receive a decision within 1-3 days. The decision is taken for each person within the application individually (in the case of the application for more than one person).

The Ehteraz pre-travel approval will be sent to the email address registered in the user account. You can take a printout to use during travel.

This approval will be automatic and can be downloaded immediately for residents and citizens vaccinated in Qatar.

Ehteraz Pre-Travel Registration Fees

This is a free service and does not require any fees.

Warning: If a traveller submits fake information or forged documents during pre-registration, the passenger’s condition will be re-evaluated upon entry to the country, and the prior decision is not considered.

Ehteraz Helpline

You can contact the Government Contact Center at 109 (Inside the State of Qatar) or +974 4406 9999 (Outside the State of Qatar). You may also email at [email protected].

For health or quarantine-related queries, please call the MOPH helpline on 16000 (Inside the State of Qatar) or +974 4406 9963 (Outside the State of Qatar).

The email id for support related to Ehteraz is: [email protected]

Additional Information

  • Travellers must present their RT-PCR or Rapid Antigen Test results and the application approval to the border employee.
  • The data of citizens and residents who have completed the website pre-registration will be stored to facilitate the process of submitting new applications.
  • For Qatar residents, an exceptional entry permit will not be required if they have valid QID and have left Qatar within the last six months. If the resident has been out of Qatar for six months, they must apply for a Return Permit.

Individuals must ensure that they are updated with any changes in the Entry and Return policy of the State of Qatar through official sources before planning their trip. Please check the MOPH website for the latest Travel Policy for the State of Qatar.

READ NEXT: Qatar Quarantine Rules: Complete Guide


FAQ on Ehteraz Pre-Travel Registration


Is Ehteraz pre-travel registration mandatory for all travellers?

From 1 November 2022, registering on the Ehteraz website is not required for travellers.

When should I submit my Ehteraz pre-travel registration application?

The application should be completed at least three days before your arrival in Qatar.

Can I apply for a family member or someone travelling with me?

Yes, applying for a family member or someone travelling on the same flight is possible. However, the decision depends on each passenger separately based on the requirements and submitted documents.


Related Articles:

  1. Qatar Visa On Arrival Requirements and Procedure
  2. Qatar Family Visit Visa Application Process
  3. Ehteraz Mobile App: User Guide
  4. Qatar Family Residence Visa Requirements and Guide
  5. Check Qatar Visa Status On MOI Website
  6. Qatar Visit Visa Types, Cost, Duration and Requirements
  7. Drinking Alcohol in Qatar: Important Rules To Know

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  1. I’m my mynuddin. A Bangladesh expatriates work in Saudi arab .my iqama profession is ” haddad ” .may can get visitor visa for 1 month .recently I was visit emirate
    .I can which type of document requirement for visa .

  2. If anyone has found a solution please let know. Its been 22 days since i registered the complaint and still not resolved.

  3. my first flight supposed to be on 25th April 3.40pm we are waiting for approval from ehteraz, unfortunately same problem with us we 3 friends got their flight and us we couldn’t because of Approval for ehteraz, we rebook our flight again for 26th April till our approval is still pending. We try contacting Customer help support but we couldn’t find solutions. Very disappointed with this rule. The application itself not working properly with other handsets.

  4. Guys, i got my Ehteraz Approval 9-10 hours before flight, make sure you continuously follow-up from the moment you raise the complain, i was calling them after almost every 1.5 hours.

    1. Hi which number we should call for the approval of EHTERAZ, and do they work on Friday and Saturday, I upload the documents in Thursday morning, the flight is Friday , still didn’t get the approval

  5. Aoa I am from Pakistan I am very dishart Sir today is my flight but my ehteraz application still under process this is 2nd time

  6. Zeeshan Umer Sahibole

    While I haven’t got the approval yet. My flight is in 20 hours.
    There is one change which looks slightly positive is that my file has added “Lane3 – Discover Qatar” on it

  7. I got the approval on apr 4 for Apr 2 ticket.so I rescheduled ticket, hotel bookings everything to Apr 11.now also iam facing the same problem.till now I didn’t get the approval.please dnt play with our emotions.

  8. My family also faced the same issue yesterday. They waited at the airport for the entire night & they were not allowed to board.
    If anyone knows how to proceed with a complaint against this system & consumer court procedure, I would be grateful for any advice.

  9. Hello my flight is in 1 hr and i haven’t gotten EHTERAZ approval yet. What if the approval comes after i miss my flight, for how long is it valid?

  10. My mother missed the flight yesterday because of the Ehtaraz approval delay. on the hotline they kept asking the flight arrival time and we recieved the approval 12 hours after the arrival time.

    I had to book another flight and change the mandatory quarantine hotel paying extra for everything.
    Her next flight is tomorrow 3 pm and I applied for a new approval yesterday as they are giving a validity of only 1 day for the approval. Still no approval and I do not have a very good feeling about it.
    My sincere request to the authorities to stop toying around with rules and procedule and have some clarity. Either expedite the process or tell the people openly if they are not welcome.

  11. Very disappointed with Qatar Authority in obtaining the Ehteraz approval. Last time we have submitted all the documents for my parents and even after waiting at Delhi Airport for 6 hours, approval not received and my parents miss the flight. we have arranged a return journey for them from Delhi to Udaipur and the approval came next day afternoon when they already left for Udaipur. I have booked another flight after two days and again all the documents submitted last night and reschedule all hotel bookings as well. This morning I have raised the ticket by calling 16000 and after that I have called them several times but still no update from them. Everytime when we call them they are asking what is the arrival time to Qatar. Please note that India is a not a small country like Qatar where we have only one Airport. India is a vast country with many airports and to catch flight to Doha we need to fly from Domestic Airport to International airport so in total our Journey from a remote area to Doha took almost 10-12 hours that thing they need to understand. I kindly request Qatar Authority to provide Ehteraz approval on time and don’t play with people emotions and feelings and make their life miserable in this holy month of Ramadan.

    1. call below numbers for quick response, 109 & 16000 is on very slow track.

      +974 4406 9999
      +974 4406 9963

    2. My family also faced the same issue yesterday. They waited at the airport for the entire night & they were not allowed to board.
      If anyone knows how to proceed with a complaint against this system & consumer court procedure, I would be grateful for any advice.

  12. My family flight missed cause ethrez registration still under process…16000 & 109 telling lie…pls I requested all of the people pls I am sffering faces too much problem all requirements documents uploades ehtrez portal site… results flights miss….waste of money waste of time. My son dreams meet with father …I am very upset ..Qatar ehtrez application system…

  13. My family apply ethrez registration 5 before with all requirements documents and still under process.. tomorrow their flight 3 pm.many times call 16000 & 109 also complain register.they told complain register and forward technical department …but still under process …I don’t know tomorrow approval came or not..very sad moment..why they are not approved ehtrez application..

  14. hi, I Have applied etheraz registration 7 days before with all require documents, and still approval not yet received. Today after 4 hours is my flight and don’t know where to approach. I have made several calls on 109 and even complain also register but still no response.

  15. I have submitted online application for my parents 6 days prior to their arrival but we haven’t received a single update from Qatar Authority. I have called 16000 25 to 30 times in a day and raise a several complaints but then also we haven’t received any update. This is really stress full that my parents are waiting at Delhi Airport with all their luggage in the mid of the night to get an Ehteraz approval. This is just a waste of time and money. Only 1 and half hour left to board the flight but still we haven’t received a single update.

  16. Good day, My daughter and wife will come april 15th. My daughter is 8 years old is she show 5000qr or 10000qr?and one more question show the bank bank statement or transaction?

  17. Good day, My daughter and wife will come april 15th. My daughter is 8 years old is she show 5000qr or 10000qr?

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