MOI Qatar Metrash Registration and User Guide (2025)

Doha Guides Team regularly reviews this article to ensure the content is up-to-date and accurate. The last editorial review and update were on 18 February 2025.

What Is Metrash App?

Metrash is a mobile application offered by the Ministry of Interior (MOI) in Qatar, designed to provide convenient access to a wide range of government services and information.

It allows residents and citizens of Qatar to conduct various administrative tasks and inquiries related to residency permits, visit visa applications, traffic violations, vehicle registration, and more, directly from their smartphones. With Metrash, users can access essential government services anytime, anywhere, reducing the need for physical visits to government offices and streamlining administrative processes.

This article explains the step-by-step process of Metrash registration, services available on the app and answers to frequently asked questions.

Table Of Contents

What Is Metrash App?
2025 Update: MOI launches new Metrash App
How To Register Metrash On Your Mobile Phone
What Is Inside The Metrash App
How To Activate The Metrash App On A Second Device
How To Change Mobile Number In Metrash
How To Deactivate Metrash On A Mobile Device
How to enrol wife, children without registered phone numbers
A Brief History Of MOI Qatar And Metrash App
New Features of Metrash app
Metrash Helpline
FAQ on Metrash Mobile App

2025 Update: MOI launches new Metrash App

Qatar’s Ministry of Interior launched a new version of the Metrash app for smartphones, adding more services with fewer steps involved. The application with user-friendly design has been developed using latest technologies. There has been new payment methods added, including Apple Pay in the latest version of the app. The new app allows users to access a wide-range of services, allows personal authorisation, request and reprint certificates, and more.

The Ministry of Interior announced that the old Metrash2 app will be discontinued starting March 1, 2025. The Ministry urged users to download the new application from the App / Google Play store to continue accessing MOI e-services.

How To Register Metrash On Your Mobile Phone

Step 1. Download the Metrash app on your mobile phone

Go to App Store or Google Play Store and search for Metrash. Once you find it, click “Download” and then “Open”.

Step 2. Select your preferred language

By default, the app opens in Arabic. You can select your preferred language from the top right button. Metrash is available in Arabic, English, French, Spanish, Malayalam and Urdu.

Step 3. Enter your Qatar ID number

On the next screen, enter your Qatar ID number and click on “Login”. If this is your first time, you will be taken to the registration page.

Step 4. Enter your details

Enter your date of birth, mobile number, password, re-enter the password, and click on “Next”.

Step 5. Receive activation code via SMS

You would have received an activation code by SMS. Now you can log in to the app with your password and use Metrash. For the first time use, you have to accept the Terms and Conditions. Click on “Accept”.

NOTE: If you have registered on the old “Metrash2” app earlier, you can use the same password, or click on “Forgot password” during login.

What Is Inside The Metrash App

My Info Tab

The first tab has information related to your official documents like Qatar ID, Passport, Driving License and the last date you entered Qatar.

You can see the details of your family members under Residence Services in the second row. The third row has Traffic details like owned vehicles, traffic violations etc. The last row is for Visa Services. You can see more details if you click on each icon.

Services Tab

The second tab contains the following services:

Residency

On the “Residency” page, you can find options for Issue Residency Permit, Residency Cancellation, Residency Renewal, Replace Damaged or Lost ID, Sponsored Names Report, Re-issue RP, Change Passport Details, Sponsorship Change, Automatic RP Renewal etc.

Citizens

On the “Citizens” page, you can find various transactions needed by Qatari Citizens.

Traffic

On the “Traffic Services” page, you can find services like Driving License Renewal, Check Traffic Violations, Pay for Violations, Vehicle Ownership Transfer, Accident Registration etc.

General Services

This page has services like Report Lost Objects, Police Clearance Certificate, Security Permits etc.

Visa

Visa Page contains services like Issue New Visa, Visa Approval, Visa Extension, Visa Follow Up etc.

Leave Notification

The Leave Notification page has options for Leave Notification, Return Permit, Traveller Transaction etc.

National Address

This page is for registering National Addresses. All citizens and residents must register their residence address on Metrash.

Communicate With Us

This page has options to communicate with departments like CID, Traffic, Security Department etc. You can also report traffic violations through this page.

How To Activate The Metrash App On A Second Device

Metrash services can be activated on two devices. To activate the second device:

Download the Metrash application on the second device.
Enter QID and password used for the first device.
The system will send One Time Password (OTP) valid for 10 minutes to the device used to activate Metrash.
Enter the OTP password, and Metrash services will be activated on the second device.

How To Change Mobile Number In Metrash

MOI Qatar Metrash is activated on a mobile number owned by your Qatar ID. If you need to change the default mobile number, follow these steps:

Go to the Ministry of Interior Website
Click on the “Inquiries” icon
Go to Metrash Page
Click on “Metrash for Individuals”
Enter your QID and the new mobile number
Click “Change Number”

You can also use the same page for Subscribe and Unsubscribe.

Change Metrash Mobile Number — How To Change Mobile Number in Metrash

How To Deactivate Metrash On A Mobile Device

Open the Metrash app
Click on the top-right icon
Scroll down to the last option named “Settings.”
Click on “Deactivate”
Enter the password (PIN)

In case the service is activated on different devices, you should select whether to activate this device or all devices.

How to enrol wife, children without registered phone numbers

The new Metrash app allows registration of wife and children even if they don’t have phone numbers linked to their Qatar ID cards.

To set up delegation access:
1. Open the Metrash app and locate the delegation icon in the main menu.
2. Select the relative registration option.
3. Enter your relative’s information and a phone number you want to use for delegation access.
4. Tap “Add” to complete the process.

You can view all active delegations in the app and remove access for any delegate at any time through a simple, secure process.

A Brief History Of MOI Qatar And Metrash App

The Ministry of Interior was formed in 1970 according to decree No. (5) for the year 1970 stipulating the functions of the country’s ministries and other government organizations.

MOI Qatar’s functions and missions include providing peace and security and organizing police forces guaranteeing the protection of national security and maintaining the safety and security of nationals and expatriates.

Metrash was originally introduced in 2006 as an electronic service for mobile users only, where upon subscription, residents could receive SMS messages regarding a traffic violation, RP expiry, license expiry etc.

In the initial years, the service was not very popular as the registration was complicated and needed to access the MOI Qatar self-service kiosks. The process has been simplified in the last few years, and you can easily do it in 5 minutes with your smartphone, thereby achieving great popularity.

Today app has over 2 million active users, and they can access more than 250 services on the app 24 hours a day.

New Features of Metrash app

The new version of the app comes with a variety of new features:

Security Services: Users now have access to a wide range of services for security departments.
GCC services: The app will allow Gulf nationals to renew ID cards, and request replacements for damaged or lost cards.
Personal Authorization: The update will allow users to grant permission to another person to perform specific services on their behalf, with the option to set a time limit.
Family Authorization: Users can allow a family member to perform services on their behalf, with a set time frame for authorization.
Profile: Users can easily view their digital wallets with an improved, user-friendly layout.
Certificates: Users can request and reprint various types of certificates.
Inquiries: Users can check details on individuals sponsored, travel history, companies, vehicles, visas, good conduct certificates, and travel restrictions.

Metrash Helpline

For technical issues related to Metrash, you can contact the MOI helpline on 2342000 or email at: [email protected]

The Government Contact Center, which offers 24-hour customer service to citizens and residents, can be reached via telephone at 109 (inside Qatar) or +974-44069999 or by fax at 44069998, or by live chat on the Hukoomi website. The e-mail address is [email protected].

FAQ on Metrash Mobile App

What to do if I forget the Metrash password?

You can click on “Forget password?” on the login screen and follow the steps to reactivate the service.

How many devices can I activate Metrash?

You can activate the Metrash app on up to two devices under one Qatar ID.

What if my phone is not under my Qatar ID?

You have to contact your service provider (Ooredoo or Vodafone) and check about transferring the phone to your QID, or else you have to get another SIM card.

Is the Metrash app required for children?

No, Metrash is not required for children below 18 years.

How can I get assistance for Metrash app issues?

For support on Metrash, residents can contact the 24-hour call centre: 2342000 or email MOI Qatar at: [email protected]

Can visitors to Qatar install Metrash?

No, it is a requirement that you should have Qatar ID to register for the Metrash app.

What payment methods are available on Metrash?

Metrash supports Credit card payment, Debit card payment, Apple Pay, and Direct debit through bank (only for companies).

How can companies activate direct debit account payments for Metrash?

The company representative has to go to Qatar National Bank (Company services) and apply for the Metrash service.

What is the refund process in case of an error in paid service?

In case of an error in paid service, a refund request will be submitted automatically to the bank. Transaction time is based on the bank process.

How can I change the Metrash app language?

Inside the app, click on the top-right icon. Scroll down to the last option named “Settings”. Click on “Application Language”.

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