How To Change Hayya Card Application Details Online

All FIFA World Cup Qatar 2022™ fans are required to obtain a Hayya card (Fan ID) to attend matches. The Hayya card will act as an entry permit to stadiums and provide free access to public transportation. Applying for a Hayya card will also provide Hayya Entry Permits to international fans coming to Qatar.

The Hayya card application process is entirely online and there are chances that you may be required to make some changes to your application, even after approval. Many applicants have doubts such as:

  • How to change Hayya card name
  • How to change Hayya card passport details
  • How to change Hayya card passport number
  • How to change Hayya card category
  • How to change Hayya card accommodation
  • How to change Hayya card ticket number etc.

Most of these issues can be resolved by editing the Hayya Card application online. Here is a quick guide on how to change Hayya card application details online.

Conditions for Updating Hayya Card Application

  • A Hayya card application can only be updated once it is approved or rejected.
  • You are only allowed to EDIT the information of the respective application with the same individual’s details.
  • If you edit an approved/ rejected application with a second individual’s details, it will result in the immediate cancellation of both applications.
  • You must use the ‘add dependent feature‘ to add new applicants (children below 18 years of age) who wish to apply for a Hayya Card.

How To Change Hayya Card Application Details

The steps below are assuming that you have already applied for the Hayya card and it was either approved or rejected. If you haven’t applied yet, please see our guide on how to apply for Hayya card.

You can also do this if your Hayya application status is pending accommodation or pending payment (in case of non-match ticket category).

Step 1: Go to Hayya Portal website

Here is the link to the Hayya portal:

Hayya Website Home Page

Step 2: Click on “My Hayya” button

Hayya Portal My Hayya Button

Step 3: Login using your Hayya account details

You will need your email address and Hayya account password. Once you click on “Sign In”, you may be asked to verify signing using OTP sent to your email ID.

Hayya Login

Step 4: Click on your profile icon and select “My Hayya”

You can find this near your name on the top right. “My Hayya” can be accessed from the drop-down menu.

My Hayya Link

Step 5: Click on “Action” and select “Update Application”

You can find the “Action” menu on the right side of your Hayya profile.

Change Hayya Card Application Details

Step 6: Agree to the conditions

Read the conditions carefully and click on “Ok, I understand”.

Edit Hayya Application Agree

Step 7: Make your changes

You will be taken to the Hayya application form which you submitted earlier. You can make the necessary changes here and submit it again.

Your changes will be reviewed by the Hayya team and approved after verification. Note that this may take a few days in some cases. So please be mindful if you are making any last-minute changes.

For support or more info, please send an email to [email protected] or call international support at +974-4441-2022 (or 800-2022 within Qatar).

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118 thoughts on “How To Change Hayya Card Application Details Online”

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  1. HI
    my mother in law visited qatar through haya card and returned back last may 2023 now she wants to come back again but her old passport expired currently having new passport how to add new passport details ???

  2. samue mwanzia

    hi i have already exit qatar and i need to get a new visa back..the issue is, the visa cant be processed if i have hayya account..
    how can you advice me

  3. Hi
    i applied for Gcc residents visa A1. 5 time rejected bbecause of name sequence mistake. Now how can i apply again. if i try there is showing one message that wrote your travel documents already use in an application. if i want update sjow one message that you are already exceeded the maximum limit of upadate. please let me know that how can i solve this problem.

    1. Doha Guides Team

      Hi Nazrul, Please contact Hayya Support at [email protected] or or (+974) 4441 2022. Follow their instructions exactly. If you are sending them email, send the passport copy and ask them how to fill the name.

  4. Gagan Chauhan

    hi, My hayya is approved. but in full name field, it is displaying as my name then father’s name. is this an issue or not?
    Also, father’s name is mandatory while filling hayya application. but there is no separate field to display father’s name. pls suggest..I missed my flight due to this…

    1. Doha Guides Team

      Hi Gagan, Normally this is accepted. If your airline doesn’t allow this (you said you missed your flight), please contact Hayya Support at [email protected] or or (+974) 4441 2022.

  5. Hello
    I’m from pakistan and I have appled tourist A1 visa with my family on 26th april, its still showing pending? what to do?
    Secondly, I booked hotels from and put it on it and from what should I do? Please Help

  6. Hayya Tourist (A1) Visa shows Last Entry date is after one month. My plan to visit QATAR is after One & half months. How can I edit or change the last entry date on Tourist Visa (A1).

  7. I selected a wrong category of visa and got rejected. I selected tourist visa instead of hayya with me. How can I amend this other than calling 2022. I reported this issue in both email and their hotline no. but got no response from their technical team for weeks now. Can somebody help me how to sort this issue?

    1. Doha Guides Team

      Hi Yssa, Unfortunately only Hayya Team can help you. Please keep calling or sending emails.

  8. Good evening everyone. how does one fill out the application if you have 2 name as i got rejected due to incorrect sequence in name

    1. Doha Guides Team

      Hi Renz, First name and surname are compulsory, but you cannot add space in first name. If you are not sure, please email to [email protected] with all details and you passport copy. They will advise how to proceed. Trying different options and getting rejected is not advisable as there is a maximum limit.

  9. Mohammad Iqbal

    My Hayya application got rejected with comment. “Sequence of name is not correct”.
    Can someone please help what does this message means.

    1. Doha Guides Team

      Hi Mohammad, This is a common issue. It happens when order of names (first name and last name) is different from what is shown in your passport. Please contact Hayya Support at [email protected] or or (+974) 4441 2022. They will advise how to proceed.

  10. My hayya card was approved and yesterday it showed that my status was not approved so I resubmitted again. My flight is on 16th morning, and now the status is showing under process. Can I travel with my old approval ?

    1. Doha Guides Team

      Hi Fabeena, If you have entry permit, scan the QR code and check. If everything shows normal, you can use that.

  11. hello me and my family got hayya card which status are approved all document are ok medical insurance also done and flight booking done but after scanning of hayya card my brother’s passport number is given wrong which are not correct but hayya card is approved so what should i do can i update and how to update is there is any problem please reply this messege.
    thank you

  12. I have updated my daughter’s name on her hayya card after approval, should I update accommodation again?

  13. I have a Pakistani passport and my husbands name is written on my passport. now when I applied for Hayya by me, it got rejected demanding my father’s name. Could you please help me whether I should write my husband’s name in that column?

    1. Doha Guides Team

      Hi Amal, If there is no last name in your passport, you should write your father’s name as last name and upload the passport page that shows father’s name. Husband’s name can be used only if it is the last name. For clarifications, you can contact Hayya Support at [email protected] or or (+974) 4441 2022.

  14. Hi Team,
    I just want to knw how many days will take to amend hayya card name in Ramadan? My hayya is pending almost week nw after amend the name .. pls can anyone guide me

    1. Doha Guides Team

      Hi Fathima, There is no standard time frame as this requires manual review. Some times it may take up to 2-3 weeks. You can try sending an email to: [email protected] or calling (+974) 4441 2022.

  15. Hi my hayya card was rejected because my photo was not compliant standard and I resubmitted it before making any change ,is now a week still pending will you help please

  16. well i want to deactivate my hayya card, so that i can apply for working visa, there anyone with details on how to go about it, have tried hayya customer care but all is in vain. [email protected]….kindly respond to that mail

  17. Dear hayya team,
    Actually my hayya card rejected and I resubmitted many time .but still rejected .my maximum number of resubmition exceeded so I can’t resubmit again so kindly cancel my application for resubmitting hayya card again.

    Hayya card no:FI9105727128
    Passport no:U9058485
    Kindly do needful as soon as possible

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