The Doha Guides Team regularly reviews this article to ensure the content is up-to-date and accurate. The last editorial review and update were on 11 November 2025.
Qatar’s Ministry of Interior (MoI) has taken a major step toward improving public service efficiency by relocating the Nationality and Travel Documents Department to a modern headquarters in Wadi Al Banat (Al Duhail).
This move, completed in August 2023, replaces the old Al Gharafa Immigration Office, offering visitors a more convenient, spacious, and technologically advanced facility.
In this guide, you’ll find everything you need to know about the Al Duhail Immigration Office, including its location, working hours, available services, required documents, and how to apply for visas.
- What is the Al Duhail Immigration Office?
- Al Duhail Immigration Location
- Al Duhail Immigration Office Timings
- How to Get There
- Services Offered at Al Duhail Immigration Office
- Departments and Hall Numbers at Al Duhail Immigration Office
- Functions of the Nationality and Travel Documents Department (NTDD)
- Benefits of the New Al Duhail Immigration Office
- Al Duhail Immigration Office Contact Information
- Conclusion
What is the Al Duhail Immigration Office?
The Al Duhail Immigration Office, officially known as the Nationality and Travel Documents Department, is a government-run centre under the General Directorate of Passports.
This office handles all immigration, visa, residence permit, and nationality services for citizens, residents, and visitors in Qatar.
The relocation aims to:
- Enhance customer experience
- Provide faster, more efficient service
- Improve accessibility for the public
Al Duhail Immigration Location
The new Nationality and Travel Documents Department HQ is located in Wadi Al Banat, Al Duhail, directly opposite Abdulla Bin Khalifa Stadium (Al Duhail Sports Club). Nearby landmarks include a Woqod Petrol Station and Fahes Vehicle Inspection Centre near the new building.
You can click on this Google map link or scan this QR code to access the map.
With a strong commitment to providing seamless services to citizens and residents, the Ministry has carefully selected the new building to ensure convenience and accessibility for all visitors. The fresh premises are equipped with ample parking and state-of-the-art facilities aimed at expediting various processes related to nationality and travel documents.
Al Duhail Immigration Office Timings
- Sunday to Thursday
- Morning: 7:00 AM – 12:30 PM
- Afternoon: 1:00 PM – 6:00 PM
- Closed: Fridays, Saturdays, and public holidays
How to Get There
The relocation from Al Gharafa to Al Duhail (Wadi Al Banat) was done to enhance accessibility and streamline service delivery.
Visitors can reach the office easily by:
- Private car – ample parking is available
- Taxi or ride-hailing apps (Careem, Uber, Karwa)
- Karwa Public buses stop near Al Duhail Sports Club
Services Offered at Al Duhail Immigration Office
The Nationality and Travel Documents Department in Al Duhail provides a full range of immigration and document services, including:
| Visa Services | Entry Visas and Travel Permits Family Visit Visa Work Visa and Visa Extension Visa Renewal and Cancellation |
| Residence Permit (RP) Services | New RP applications RP renewal and transfer RP cancellation Permanent Residence Card |
| Passport Services (Qatari citizens) | New passport issuance Passport renewal Replacement for lost or damaged passports |
| Nationality & Travel Documents Services (Qatari citizens) | National Identity Card issuance National Identity Card renewal Citizenship-related procedures Replacement for lost or damaged IDs |
| Travel Document Services | Emergency travel documents for Qataris and residents Identity Card services for GCC citizens |
Departments and Hall Numbers at Al Duhail Immigration Office
The Al Duhail Immigration Office (Nationality and Travel Documents Department HQ) is organised into multiple halls and departments to serve citizens, residents, and visitors efficiently. Below is a breakdown of the main departments and their hall numbers inside the new building:
Nationality & Travel Documents Department
| Service Section | Hall Number |
|---|---|
| Identity Card & Passports – Qataris (Ladies) | 1 |
| Identity Card & Passports – Qataris (Men) | 2 |
| Temporary Residence Permit Holders | 3 |
| Nationality Affairs (Ladies) | 4 |
| Nationality Affairs (Men) | 5 |
| Identity Card – GCC Citizens | 18 |
Committee for Granting Permanent Residence Cards
| Service Section | Hall Number |
|---|---|
| Permanent Residence Card Services | 16, 17 |
Border Passports Department
| Service Section | Hall Number |
|---|---|
| Entry Visa & Travel Permits | 9 |
General Directorate of Passports
| Service Section | Hall Number |
|---|---|
| General Director’s Office Visitors | 12 |
Expatriate Affairs Department
| Service Section | Hall Number |
|---|---|
| Entry Visas Section | 6 |
| Residence Section | 7 |
| Recruitment Section | 13 |
| Establishment ID | 15 |
| Expatriate Affairs Department Visitors | 10 |
Permanent Committee on Examining Recruitment Applications
| Service Section | Hall Number |
|---|---|
| Recruitment Applications (Family) | 11 |
| Visitors Reception Hall | 14 |
Functions of the Nationality and Travel Documents Department (NTDD)
The Nationality and Travel Documents Department (NTDD) operates under the Ministry of Interior (MoI) of Qatar and is responsible for implementing laws and regulations related to Qatari nationality, passports, and ID cards.
Through its main office in Al Duhail and several branch offices across Qatar, the department provides a wide range of services to citizens and residents. Many application forms and service details are also available online via the Metrash app and the MOI official website.
Main Functions
- Enforcing laws related to Qatari nationality, ID cards, and passports.
- Issuing Qatari passports and travel documents according to national laws.
- Providing citizens’ ID cards and temporary residence permits as per legal regulations.
- Implementing nationality-related judgments, including granting, withdrawal, loss, and reinstatement of nationality.
Department Goals
To ensure high-quality and efficient public service, the NTDD follows these key objectives:
- Enhancing work quality and ensuring top-notch customer service.
- Simplifying and speeding up procedures while maintaining accuracy and security.
- Producing official documents with advanced security and verification features.
- Upgrading and equipping branch centres to deliver efficient, customer-friendly services across Qatar.
Benefits of the New Al Duhail Immigration Office
The relocation to Al Duhail (Wadi Al Banat) brings several benefits for citizens and residents:
- Faster processing times for visas and passports
- Easier access with a more central location
- State-of-the-art facilities and improved customer service
- Ample parking and comfortable waiting areas
- Streamlined procedures with digital service integration
The MoI Qatar has also used its official social media channels to share maps, updates, and directions, making it easier for the public to locate and use the new facility.
Al Duhail Immigration Office Contact Information
- Helpline: +974 234 2000 / 236 7111 (ask for Al Duhail Immigration)
- Email: [email protected]
- Website: www.moi.gov.qa
Conclusion
The Ministry of Interior Qatar’s relocation of the Nationality and Travel Documents Department from Al Gharafa to Al Duhail (Wadi Al Banat) represents a major step forward in improving public service delivery.
With modern infrastructure, extended service hours, and enhanced accessibility, the new Al Duhail Immigration Office ensures a smoother, faster, and more convenient experience for everyone managing visa, passport, or residency services in Qatar.
Related Articles:
- Qatar Family Residence Visa Process
- Qatar Family Visit Visa: Requirements and Application Guide
- Medical Test For Family Residence Visa in Qatar
- How To Transfer Wife To Husband Sponsorship
- How To Get a Visa On Arrival for a Baby Born Outside Qatar
- Procedure To Change Jobs in Qatar
- How To Get Qatar Permanent Residency
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Hello, I applied for an RP for my wife, and it has been under process for the last month. During a visit to Duhail Immigration, I had the opportunity to meet with the officer, who informed me that I would receive a message within 3 days. However, it has been 5 days now, and the status is still “under process.” Should I visit again, or is it advisable to wait longer? Your guidance would be appreciated.
Hi Prabhakaran, Since the officer mentioned that you will receive a message in 3 days, it should be in the last stage. You need to check the application status on your Metrash. If it shows the visa number it may take 2-4 more days for CEID clearance. If the visa number is issued, visiting Duhail won’t help as it is not with them. If there is no visa number and status is still Under Process, may be you can visit Duhail (optional).
I put my passport number mistake on metrash2, and its already paid. How I make it correct?
Hi Mebrahtu, If the QID has not been printed yet, visit any MOI Service Center and request for change. They may do it free for you. If you apply for change on Metrash, you may have to pay the fee again.
I applied Qatar ID for my wife and it was under process for 20 days, now today it is showing under review. what i need to do to get early approval?
i can visit Al duhail Office to get approve.
Please reply as soon as possible
Hi Harsh, If it is application for Family RP you have to visit Duhail. If it is Qatar ID only (person is already inside Qatar), you can visit any MOI Service Center except Duhail.
Hi iwant to get my baby qid she was born in qatar but my husband company can’t give me documents what can i do iwant baby to be under my id my campany give everything but for my husband can’t what can i do and ican’t take my baby home my mother is sick where can i go thank you
Hi Suzan, If you will be sponsoring the baby under your QID, you only need NOC from your company (not from your husband’s company). You will need your husband’s bank statement for 3 months. Please follow these steps: https://www.dohaguides.com/qatar-id-for-a-baby-born-in-qatar/
Hi
When i appiled for the family visit visa i gave my wife’s first name as second name and last name as first name. I tried in mterash-2 to correct the details for last two weeks. I could not get any response. So today I went to al duhail head office to change the name.but they said to go any of other immigration center as they dont have access to correct the name
Could you please where can i go to resolve this issue? They have the flight on next week..please guide me
Hi Nihal, You can go to Mesaimeer Service Center.
I have recently obtained a revised passport, and I submitted a name change request through Metrash2.
All required documents, including the newspaper advertisement, have been uploaded.Metrash2 indicates that the request has been transferred to execute.Given the urgency of my situation, as I am planning to perform Umrah with my family next week,How can I expediting the process of my name change on the QID.
Hi Mohammed, Please visit any MOI Service Center to follow up.
I have applied to my family RP for my wife and son on metrash 2 but it was rejected due to sponsor dose not meet the condition before but again my contract paper uploaded on ADLSA as per requirement though I am unable to upload again on my metrash 2 all the required documents what should I do. please assist me.
Hi Mohammad, If your old application is still on Metrah you have to remove that first. You can do this by visiting Duhail Immigration.
Thanks a lot for your response, so what time should I visit to Duhail immigration office before lunch or after lunch please advise me in this regards please.
Your cooperation is highly appreciated.
Hi Mohammad, Better to visit after 1 pm.
My employer applied for a new QID twice, but both times, the error messages showed that the personal picture and signature picture were not clearThe both pictures are very clear but don’t know why this error coming again and again after one day. I have to travel on Sunday. Can I go to the immigration office to address this issue, and can they issue the QID on the same day?
Hi Muhammad, Your employer or PRO has to go to Immigration Office with passport photo and signature. Then it can be issued the same day. You may not be allowed get your own QID printed.
I am applying Family Resident Visa for my son and wife, it has been 3 weeks but the status still under process. Can I go to Immigration at Duhail to follow up and check? as it is mention that they are not allowing for follow up of family resident visa application
Hi Muhammad, Yes, they are not allowing follow-up entry during busy times (morning and evening). Sometimes you would be allowed to enter during noon time (there is no guarantee, you can try).
I applied family visit visa fow wife and son on 22 November, but it is showing still under process. Where can i go for follow up?
Hi Sudarshan, You can go to Duhail Immigration.
Hi,
My Family, mother wife and infant arrived on family visit visa, medical is done to.
how can i convert the visa to RP please advise the procedure.
Hi Mohammed, First you need to apply for Family RP on Metrash. Once it is approved, you can change visit visa to RP. Here are the details: https://www.dohaguides.com/convert-family-visit-to-residence-visa/
Hi,
Recently my passport got damage and I applied for reissue. Today I got my new passport, do I need to transfer my visa to new passport? if yes what is the required documents for that and what is the procedure.
Hi Javeed, It is not compulsory to do it immediately. Here is how you can do it: https://www.dohaguides.com/change-passport-number-in-qatar-id/
Hi
I am facing the document missing my daughter and it was asking me to upload the passport copy when I upload it. It gives the message cross family visit pop-up. Why it is happening, do any suggestions/advice please?
Hi Faheem, If you are seeing an X error, this could be a cache memory issue. Try compressing the image to less than 500 kb, change the file name and try again. If you still see the error try from a different phone.
Are they issuing RP for mother? Mother is less than 60 years.
I applied in Metrash2 for Mother( Option to apply was
Spouse, Child, Mother and father) and status says REJECTED with a note of – YOUR REQUEST HAS BEEN CONVERTED TO THE COMMITTEE.
Any info about this please.
Thanks
Hi Naufil, As far as we know, whoever applied for Parents RP is getting the same message. The approval criteria is not clear yet.
HI Naufil,
Did you get any luck to findout what was wrong with Visa application of your mother ?
FYI, i also received same notes in metrash when i requested RP for my mother, please share with me if you already breakthrough with process.
Qatar deserve the best,, really pleased to hear about new office, I desire to have new RP for my new baby, should I proceed to new immigration office or..
guide n oblige
faithfully yours
Hi Muhammad, To get the RP for your baby you can apply on your Metrash app. Or else you can visit any MOI Service Center with all the documents. Here is how: https://www.dohaguides.com/qatar-id-for-a-baby-born-in-qatar/
Good afternoon, DohaGuide team.
Would you please advise, the MoI office location (Gharafa of Al Duhail or else) for the purpose of :
1. Correcting data of the issued family residence visa. in this case mismatch on passport number/validity and miss on profession.
2. do the office still open on 5pm in the afternoon of working day, for assisting correcting data as mentioned on item 1 above.
thank very much for tour assist
best regards.
Hi DoE, Main Immigration Office (Duhail) may be busy and sometimes they don’t allow entry in the evening. For correction of approved visa, you can try visiting any other MOI Service Center. Most probably they can do that.
Hello Doha Guide Team,
Thanks for the information. Would you please inform the other MOI Service Centre that can handle the corrections of the approved visa, other than Duhail?
thank you,
best regards
Doe
Hi DoE, You can try Mesaimeer, Wakra or Pearl. They were allowing corrections earlier. But we never know when they change policies.
good day. did anyone process residency visa as of sept 3? where is shoul i go? gharafa of duhail
Hi I applied for family visit for my wife on 11 th August through Metrash2. Still the status showing “Application under process”. Not yet changed to either review or approved state. Is it get approved? Or can I expect any updation still?
I have Applied for Family RP for my wife and daughter on Aug 15, how can i proceed from now, till what time can i wait ? after what period can i visit the office ?
Hi Sarath Kumar, It seems expatriate affairs are still in Gharaffa. Those who visited Gharaffa recently were asked to come back in September.
Hai I have applied for family RP to my son and wife but I was canceled what should I do now
Hi Jothi, If the reason for rejection says “sponsor does not meet conditions” either it could be salary or profession. If you have the required qualifications and still it was rejected, you have to visit Immigration office with all your original documents. Note that Gharaffa Immigration is not allowing entry this month. You can either try visiting or go next month.
HI.
MY PROFESSION IS “SECREATARY” IS THIS PROFESSION IS OK ?
Hi Fasil, Yes, it should be approved if your salary meets eligibility.
Has anyone visited here?
Yes, for a visit visa purpose, but they asked me to go back to old office itself ( Al Rayan)
Hai
I applied for a visit visa, my mother in law , i got sms from Metrash 2, the missing document. I uploaded the document. Again, I got the same sms..
Hi Senthil, Sometimes there could be technical error while uploading file on Metrash. You can try taking a photo of the document from Metrash app itself (instead of uploading an old file). Also make sure this is the document that was missing.