The Doha Guides Team regularly reviews this article to ensure the content is up-to-date and accurate. The last editorial review and update were on 11 November 2025.
Qatar’s Ministry of Interior (MoI) has taken a major step toward improving public service efficiency by relocating the Nationality and Travel Documents Department to a modern headquarters in Wadi Al Banat (Al Duhail).
This move, completed in August 2023, replaces the old Al Gharafa Immigration Office, offering visitors a more convenient, spacious, and technologically advanced facility.
In this guide, you’ll find everything you need to know about the Al Duhail Immigration Office, including its location, working hours, available services, required documents, and how to apply for visas.
- What is the Al Duhail Immigration Office?
- Al Duhail Immigration Location
- Al Duhail Immigration Office Timings
- How to Get There
- Services Offered at Al Duhail Immigration Office
- Departments and Hall Numbers at Al Duhail Immigration Office
- Functions of the Nationality and Travel Documents Department (NTDD)
- Benefits of the New Al Duhail Immigration Office
- Al Duhail Immigration Office Contact Information
- Conclusion
What is the Al Duhail Immigration Office?
The Al Duhail Immigration Office, officially known as the Nationality and Travel Documents Department, is a government-run centre under the General Directorate of Passports.
This office handles all immigration, visa, residence permit, and nationality services for citizens, residents, and visitors in Qatar.
The relocation aims to:
- Enhance customer experience
- Provide faster, more efficient service
- Improve accessibility for the public
Al Duhail Immigration Location
The new Nationality and Travel Documents Department HQ is located in Wadi Al Banat, Al Duhail, directly opposite Abdulla Bin Khalifa Stadium (Al Duhail Sports Club). Nearby landmarks include a Woqod Petrol Station and Fahes Vehicle Inspection Centre near the new building.
You can click on this Google map link or scan this QR code to access the map.
With a strong commitment to providing seamless services to citizens and residents, the Ministry has carefully selected the new building to ensure convenience and accessibility for all visitors. The fresh premises are equipped with ample parking and state-of-the-art facilities aimed at expediting various processes related to nationality and travel documents.
Al Duhail Immigration Office Timings
- Sunday to Thursday
- Morning: 7:00 AM – 12:30 PM
- Afternoon: 1:00 PM – 6:00 PM
- Closed: Fridays, Saturdays, and public holidays
How to Get There
The relocation from Al Gharafa to Al Duhail (Wadi Al Banat) was done to enhance accessibility and streamline service delivery.
Visitors can reach the office easily by:
- Private car – ample parking is available
- Taxi or ride-hailing apps (Careem, Uber, Karwa)
- Karwa Public buses stop near Al Duhail Sports Club
Services Offered at Al Duhail Immigration Office
The Nationality and Travel Documents Department in Al Duhail provides a full range of immigration and document services, including:
| Visa Services | Entry Visas and Travel Permits Family Visit Visa Work Visa and Visa Extension Visa Renewal and Cancellation |
| Residence Permit (RP) Services | New RP applications RP renewal and transfer RP cancellation Permanent Residence Card |
| Passport Services (Qatari citizens) | New passport issuance Passport renewal Replacement for lost or damaged passports |
| Nationality & Travel Documents Services (Qatari citizens) | National Identity Card issuance National Identity Card renewal Citizenship-related procedures Replacement for lost or damaged IDs |
| Travel Document Services | Emergency travel documents for Qataris and residents Identity Card services for GCC citizens |
Departments and Hall Numbers at Al Duhail Immigration Office
The Al Duhail Immigration Office (Nationality and Travel Documents Department HQ) is organised into multiple halls and departments to serve citizens, residents, and visitors efficiently. Below is a breakdown of the main departments and their hall numbers inside the new building:
Nationality & Travel Documents Department
| Service Section | Hall Number |
|---|---|
| Identity Card & Passports – Qataris (Ladies) | 1 |
| Identity Card & Passports – Qataris (Men) | 2 |
| Temporary Residence Permit Holders | 3 |
| Nationality Affairs (Ladies) | 4 |
| Nationality Affairs (Men) | 5 |
| Identity Card – GCC Citizens | 18 |
Committee for Granting Permanent Residence Cards
| Service Section | Hall Number |
|---|---|
| Permanent Residence Card Services | 16, 17 |
Border Passports Department
| Service Section | Hall Number |
|---|---|
| Entry Visa & Travel Permits | 9 |
General Directorate of Passports
| Service Section | Hall Number |
|---|---|
| General Director’s Office Visitors | 12 |
Expatriate Affairs Department
| Service Section | Hall Number |
|---|---|
| Entry Visas Section | 6 |
| Residence Section | 7 |
| Recruitment Section | 13 |
| Establishment ID | 15 |
| Expatriate Affairs Department Visitors | 10 |
Permanent Committee on Examining Recruitment Applications
| Service Section | Hall Number |
|---|---|
| Recruitment Applications (Family) | 11 |
| Visitors Reception Hall | 14 |
Functions of the Nationality and Travel Documents Department (NTDD)
The Nationality and Travel Documents Department (NTDD) operates under the Ministry of Interior (MoI) of Qatar and is responsible for implementing laws and regulations related to Qatari nationality, passports, and ID cards.
Through its main office in Al Duhail and several branch offices across Qatar, the department provides a wide range of services to citizens and residents. Many application forms and service details are also available online via the Metrash app and the MOI official website.
Main Functions
- Enforcing laws related to Qatari nationality, ID cards, and passports.
- Issuing Qatari passports and travel documents according to national laws.
- Providing citizens’ ID cards and temporary residence permits as per legal regulations.
- Implementing nationality-related judgments, including granting, withdrawal, loss, and reinstatement of nationality.
Department Goals
To ensure high-quality and efficient public service, the NTDD follows these key objectives:
- Enhancing work quality and ensuring top-notch customer service.
- Simplifying and speeding up procedures while maintaining accuracy and security.
- Producing official documents with advanced security and verification features.
- Upgrading and equipping branch centres to deliver efficient, customer-friendly services across Qatar.
Benefits of the New Al Duhail Immigration Office
The relocation to Al Duhail (Wadi Al Banat) brings several benefits for citizens and residents:
- Faster processing times for visas and passports
- Easier access with a more central location
- State-of-the-art facilities and improved customer service
- Ample parking and comfortable waiting areas
- Streamlined procedures with digital service integration
The MoI Qatar has also used its official social media channels to share maps, updates, and directions, making it easier for the public to locate and use the new facility.
Al Duhail Immigration Office Contact Information
- Helpline: +974 234 2000 / 236 7111 (ask for Al Duhail Immigration)
- Email: [email protected]
- Website: www.moi.gov.qa
Conclusion
The Ministry of Interior Qatar’s relocation of the Nationality and Travel Documents Department from Al Gharafa to Al Duhail (Wadi Al Banat) represents a major step forward in improving public service delivery.
With modern infrastructure, extended service hours, and enhanced accessibility, the new Al Duhail Immigration Office ensures a smoother, faster, and more convenient experience for everyone managing visa, passport, or residency services in Qatar.
Related Articles:
- Qatar Family Residence Visa Process
- Qatar Family Visit Visa: Requirements and Application Guide
- Medical Test For Family Residence Visa in Qatar
- How To Transfer Wife To Husband Sponsorship
- How To Get a Visa On Arrival for a Baby Born Outside Qatar
- Procedure To Change Jobs in Qatar
- How To Get Qatar Permanent Residency
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Dear Doha Guides Team
I applied of RP for my Newborn, It’s 4 weeks now, The status is Under Process then become Under Review and now become Under Process again. I hope it will be done soon, anyway I applied the RP 61 days after she was born, I would like to know if Penalty will be applied because RP application should be done within 60 days if I’m not mistaken. Thank you.
Hi JKLA, Since it was only one day late, they may not charge (depends on the officer).
Hi Doha Guide Team,
Good afternoon.
I have applied for family RP for my wife and daughter on 25/02/2024 and yet the application status is under process. There was no change in status to even “Under review”. I did visit the center for follow up on 11/03/2024 and got notified by one of their staffs that it will be done within a week- but no update so far yet.
Is this a normal time frame and procedure or should i revisit them or wait?- Please suggest.
Hi Abhishek, 3-4 weeks is normal for RP and the process can be slower during Ramadan.
Hi I applied RP visa since one month still under process and Family Visit visa also under process. Should I need to go Duhail immigration office?
plz mention what is the timing during Ramdan
Hi Jobin, Ramadan timing is 8 am to 1 pm. However, entry to Duhail Immigration is restricted nowadays. They allow only in rare cases (and when not busy).
Hi
Anyone visited immigration office recently with the Family RP status “Under Review”
Its been two weeks since i applied for family resident visa but status is still the same.
Hi Mohamed, 3-4 weeks is normal for Family RP and the process can be slower during Ramadan.
Dear Admin,
I have applied family visit visa for my parents it was applied on 20 of Feb 2024. But pendu good please advise my tickets were booked also
Hi Assad, 2-3 weeks is normal and things can be much slower during Ramadan.
ur given information is wrong, we are not even allowed to enter to there office. Even in month of Ramadan there behavior was too rude, not even like to speak to us. They give me no information and returned me from the entry gate
So do not share the information if u are not fully aware
It is about Duhail Immigration office
Hi Assad, Sorry to hear you had a bad experience. Duhail Immigration allows entry on some days and do not allow entry some other days (this is their choice based on how busy it is). Somedays the security is instructed not to allow any visitors. You will only know that if you try visiting. You can read the comments on this article to see the experience of hundreds of others who visited Duhail for follow-up: https://www.dohaguides.com/family-visa-in-qatar-requirements-documents/
Hello,
Anyone visited after the application status changed to Under Review. I visited last week (Tuesday) and the status changed to Under Review. It is still in the same status. Please update if anyone visited MOI with this status.
Thanks
I visited today, but not allowing for follow up if the status is ‘under process’ or ‘under review’.
I applied for family rp on 27th feb. but status showing under review since last 7 days. Is Duhail immigration allowing follow up? Anyone have idea how long does it take to approve?
Thanks
Hi Muhammad, Things can be slow during Ramadan. Entry to Duhail Immigration is restricted nowadays. They allow only in rare cases (and when not busy).
HI same with me I applied for my daughter since feb 24 and until now under review? did you get the approval?
Hello. Same also here, I applied and it’s been more than 3 weeks now and still “Under Review”. I went yesterday there for follow up and told me that, “It’s ok now, just wait for SMS and apply the QID in Metrash2”, but still until now I didn’t receive SMS from MOI and still the status is “Under Review”.
go to souq police station in morning, inshallah it will be done immediately
Which souq police station?
hello good day! can i ask what is the timing for Ramadan? thank you and Allah bless us all
Hi Candy, We have already updated the timing in the article. Hope you have seen that.
Dear Doha Guides
Resident Permit for my baby born here. Visa Status: Under Review for 5 days now, Should I follow up in Immigration or I just wait till it approved? How about the penalty if the resident permit not approved within 60 days? As the time limit is only 60 days for newborn visa.
Hi KeiLei, The requirement is that you should apply within 60 days. Even if the approval gets delayed you won’t have to pay penalty.
Dear Doha Guide Team
Thank you so much for the information. It’s really helpful.
You are welcome Keilei!
Dear Doha Guide
I applied for an Resident Permit for my newborn baby last Feb. 25, 2024. She was born here and showed under process for 10 days, So I decided to come at Duhail New Immigration to follow up, After the follow up from “Under Process” become “Under Review” the lady in the counter tell me to check after 3days. And it’s 5 days now but still Under Review. What should I do?
Hi KeiLei, If it is urgent you may visit again for follow-up or else you can wait for few more days. It is normal to take 1-3 weeks when applying through Metrash.
Dear Doha Guides,
Good day,I just want to ask if I can apply directly the QID of my son which born here in qatar and my wife is under my sponsorship without submitting a new NOC?
Thanks,
Hi Pedro, You don’t need NOC if your wife is under your sponsorship and baby is born in Qatar.
Hello, I am in the process of name change and I applied through Metrash and submitted documents.Later I received a SMS ”Please visit the Committee for looking into Changing Names requests and bring all required documents”.
Please advise where should I go to fix this and what all documents required in this process?
Hi Rashem, Please visit Duhail Immigration with all documents.
Dear Doha Guide Line,
Good Day.
I would just like to know if there is any possibility to follow up family visit visa, I applied in metrash however still shows under process. Currently my spouse had a medical surgery and in need of assistance with my in laws to take care of my child. Would it help if I visit immigration office to follow up my application for visit visa?
Hi Jason, If it has been more than 2-3 weeks you can visit Duhail Immigration (Hall 6) for follow-up. Note that sometimes the security will not allow you to enter (depends on your luck). It is better to go after 1 pm when it is not too busy.
Name correction in QID is to be done? Which immigration office I should visit? Babys will be allowed inside? Documents required?
Hi Akshata, If it is a name correction (fixing a spelling mistake to be as per the passport), you can visit any MOI Service Center with the original passport. This is usually easy to do.
If it is a name change (there is a change in your name) the process is longer. You will need to advertise in the newspaper and apply on Metrash with that ad. Please contact a typing center for that.
STATUS: REJECTED
“APPLICATION POSTPOND”
Application for Family Resident notes to my Metrash. What does it mean?
Hi ND, The application is rejected due to some unspecified reason (sometimes this happens due to system error also). If you believe you meet the eligibility criteria, apply again on Metrash or visit Duhail Immigration with all documents.
Dear Doha Guide line Team,
My name is Numan, My Baby was born in Qatar on November 28, 2023, and we will be leaving on 21 February, my Wife is on Hayya Visa,
Do i really need a special permit from MOI for my baby to exit Qatar? i am afraid that what if I face any complications during the immigration process at the airport? i humbly request your goodwill to advise on this please.
Thank you.
Hi Mohammed, As per law the process is as follows: (1) Apply for the birth certificate (even if the mother is on a visit visa) (2) After getting the birth certificate, apply for the passport, (3) Apply for baby’s visa on Metrash. The baby will get a visit visa like the mother. Once you have a visa, there is no need for an exit permit. If you don’t have time for all this, please call 109 for more assistance.
Myself Gowtham am applying family visiting visa last week of January but still they showing under process kindly advise
Hi Gowatham, 1-3 weeks is normal for processing. If you want you can follow up at Duhail Immigration, Hall number 6.
Dear Doha Guide lines.,
Good Day.
My self Saravan , I’m applied family visit visa for my wife brother on Jan 24th , After I’m submitted the application I received application mail from MOI.
I’m closed metrash application and Reopened the Family visit Visa section , But now again showing Upload Docs ( Wife / Husband RP , Wife / Passport copy and next page Vister Docs asking) , But I’m already attached and submitted the application but Metrash app asking the same docs.
When I’m uploading the same docs in the application page, But the process and submission was not completing.
kindly advise the above query.
Thanks
Saravan.
Hi Saravan, Nowadays the Metrash app is having such issues. You can try taking the photos of documents through Metrash app camera feature (instead of uploading saved files). This seems to be working for many applicants.
Good Day Doha Guide,
Is there a chance to convert my family visit visa to family residence visa, thru wife sponsorship, her current salary is 6300qr?
Thank you
Hi Darryl, If her employer is giving family accommodation (in addition to 6000 salary), and her profession is good, she can try applying. Otherwise, it is difficult.
hi! i would like to ask if i still need to attest marriage certificate even though we married in familycourt in qatar if that so; where to attest? thanks advance
Hi Cherry, If the certificate is issued from Qatar, attestation won’t be required.
Good day
I am on the process of name change through metrash reached up to uploading newspaper memo. I uploaded the newspaper advertisement , received message “declare letter has been uploaded successfully “.This was in December 17th. No further messages .still the same page remains in metrash
I don’t know what is next ,will just wait or need to approach them or anything wrong that am not receiving messages that process is complete.What will be the next.
Expecting valuable reply.
Hi Anupama, Since it has been already 6 weeks, you can do a follow-up visit at any MOI Service Center.
hi Anupama
Did you get your new ID ? how long did it take ? Did you visit MOI for that purpose later. Can you help me with the process ahead as I am also stuck on the same page. Declare letter has been uploaded auccesfully. But no further updates yet.
please help me if possible.
Hello. I have applied for a family visit visa for my mother and sister last Jan 22 until now it’s still under process. Is there any way I can do a follow up? Or do you have any idea if there would be a conflict if I apply for them hayya a1 visa while family visit visa is still under process? Thanks
Hi MN, You can follow-up by visiting Duhail Immigration Hall 6.