The Doha Guides Team regularly reviews this article to ensure the content is up-to-date and accurate. The last editorial review and update were on 11 November 2025.
Qatar’s Ministry of Interior (MoI) has taken a major step toward improving public service efficiency by relocating the Nationality and Travel Documents Department to a modern headquarters in Wadi Al Banat (Al Duhail).
This move, completed in August 2023, replaces the old Al Gharafa Immigration Office, offering visitors a more convenient, spacious, and technologically advanced facility.
In this guide, you’ll find everything you need to know about the Al Duhail Immigration Office, including its location, working hours, available services, required documents, and how to apply for visas.
- What is the Al Duhail Immigration Office?
- Al Duhail Immigration Location
- Al Duhail Immigration Office Timings
- How to Get There
- Services Offered at Al Duhail Immigration Office
- Departments and Hall Numbers at Al Duhail Immigration Office
- Functions of the Nationality and Travel Documents Department (NTDD)
- Benefits of the New Al Duhail Immigration Office
- Al Duhail Immigration Office Contact Information
- Conclusion
What is the Al Duhail Immigration Office?
The Al Duhail Immigration Office, officially known as the Nationality and Travel Documents Department, is a government-run centre under the General Directorate of Passports.
This office handles all immigration, visa, residence permit, and nationality services for citizens, residents, and visitors in Qatar.
The relocation aims to:
- Enhance customer experience
- Provide faster, more efficient service
- Improve accessibility for the public
Al Duhail Immigration Location
The new Nationality and Travel Documents Department HQ is located in Wadi Al Banat, Al Duhail, directly opposite Abdulla Bin Khalifa Stadium (Al Duhail Sports Club). Nearby landmarks include a Woqod Petrol Station and Fahes Vehicle Inspection Centre near the new building.
You can click on this Google map link or scan this QR code to access the map.
With a strong commitment to providing seamless services to citizens and residents, the Ministry has carefully selected the new building to ensure convenience and accessibility for all visitors. The fresh premises are equipped with ample parking and state-of-the-art facilities aimed at expediting various processes related to nationality and travel documents.
Al Duhail Immigration Office Timings
- Sunday to Thursday
- Morning: 7:00 AM – 12:30 PM
- Afternoon: 1:00 PM – 6:00 PM
- Closed: Fridays, Saturdays, and public holidays
How to Get There
The relocation from Al Gharafa to Al Duhail (Wadi Al Banat) was done to enhance accessibility and streamline service delivery.
Visitors can reach the office easily by:
- Private car – ample parking is available
- Taxi or ride-hailing apps (Careem, Uber, Karwa)
- Karwa Public buses stop near Al Duhail Sports Club
Services Offered at Al Duhail Immigration Office
The Nationality and Travel Documents Department in Al Duhail provides a full range of immigration and document services, including:
| Visa Services | Entry Visas and Travel Permits Family Visit Visa Work Visa and Visa Extension Visa Renewal and Cancellation |
| Residence Permit (RP) Services | New RP applications RP renewal and transfer RP cancellation Permanent Residence Card |
| Passport Services (Qatari citizens) | New passport issuance Passport renewal Replacement for lost or damaged passports |
| Nationality & Travel Documents Services (Qatari citizens) | National Identity Card issuance National Identity Card renewal Citizenship-related procedures Replacement for lost or damaged IDs |
| Travel Document Services | Emergency travel documents for Qataris and residents Identity Card services for GCC citizens |
Departments and Hall Numbers at Al Duhail Immigration Office
The Al Duhail Immigration Office (Nationality and Travel Documents Department HQ) is organised into multiple halls and departments to serve citizens, residents, and visitors efficiently. Below is a breakdown of the main departments and their hall numbers inside the new building:
Nationality & Travel Documents Department
| Service Section | Hall Number |
|---|---|
| Identity Card & Passports – Qataris (Ladies) | 1 |
| Identity Card & Passports – Qataris (Men) | 2 |
| Temporary Residence Permit Holders | 3 |
| Nationality Affairs (Ladies) | 4 |
| Nationality Affairs (Men) | 5 |
| Identity Card – GCC Citizens | 18 |
Committee for Granting Permanent Residence Cards
| Service Section | Hall Number |
|---|---|
| Permanent Residence Card Services | 16, 17 |
Border Passports Department
| Service Section | Hall Number |
|---|---|
| Entry Visa & Travel Permits | 9 |
General Directorate of Passports
| Service Section | Hall Number |
|---|---|
| General Director’s Office Visitors | 12 |
Expatriate Affairs Department
| Service Section | Hall Number |
|---|---|
| Entry Visas Section | 6 |
| Residence Section | 7 |
| Recruitment Section | 13 |
| Establishment ID | 15 |
| Expatriate Affairs Department Visitors | 10 |
Permanent Committee on Examining Recruitment Applications
| Service Section | Hall Number |
|---|---|
| Recruitment Applications (Family) | 11 |
| Visitors Reception Hall | 14 |
Functions of the Nationality and Travel Documents Department (NTDD)
The Nationality and Travel Documents Department (NTDD) operates under the Ministry of Interior (MoI) of Qatar and is responsible for implementing laws and regulations related to Qatari nationality, passports, and ID cards.
Through its main office in Al Duhail and several branch offices across Qatar, the department provides a wide range of services to citizens and residents. Many application forms and service details are also available online via the Metrash app and the MOI official website.
Main Functions
- Enforcing laws related to Qatari nationality, ID cards, and passports.
- Issuing Qatari passports and travel documents according to national laws.
- Providing citizens’ ID cards and temporary residence permits as per legal regulations.
- Implementing nationality-related judgments, including granting, withdrawal, loss, and reinstatement of nationality.
Department Goals
To ensure high-quality and efficient public service, the NTDD follows these key objectives:
- Enhancing work quality and ensuring top-notch customer service.
- Simplifying and speeding up procedures while maintaining accuracy and security.
- Producing official documents with advanced security and verification features.
- Upgrading and equipping branch centres to deliver efficient, customer-friendly services across Qatar.
Benefits of the New Al Duhail Immigration Office
The relocation to Al Duhail (Wadi Al Banat) brings several benefits for citizens and residents:
- Faster processing times for visas and passports
- Easier access with a more central location
- State-of-the-art facilities and improved customer service
- Ample parking and comfortable waiting areas
- Streamlined procedures with digital service integration
The MoI Qatar has also used its official social media channels to share maps, updates, and directions, making it easier for the public to locate and use the new facility.
Al Duhail Immigration Office Contact Information
- Helpline: +974 234 2000 / 236 7111 (ask for Al Duhail Immigration)
- Email: [email protected]
- Website: www.moi.gov.qa
Conclusion
The Ministry of Interior Qatar’s relocation of the Nationality and Travel Documents Department from Al Gharafa to Al Duhail (Wadi Al Banat) represents a major step forward in improving public service delivery.
With modern infrastructure, extended service hours, and enhanced accessibility, the new Al Duhail Immigration Office ensures a smoother, faster, and more convenient experience for everyone managing visa, passport, or residency services in Qatar.
Related Articles:
- Qatar Family Residence Visa Process
- Qatar Family Visit Visa: Requirements and Application Guide
- Medical Test For Family Residence Visa in Qatar
- How To Transfer Wife To Husband Sponsorship
- How To Get a Visa On Arrival for a Baby Born Outside Qatar
- Procedure To Change Jobs in Qatar
- How To Get Qatar Permanent Residency
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Hello sir, my name is Jog Raj and I had requested to change my name 6 months ago but I have not received any response till now.
I applied for nationality change and date of birth change for over 3 months. it’s showing transferred to execute for more than 2 months. it has not been approved. what could be the reason for the delay
Hi. I applied my change of surname in metrash and submitted newspaper ad after 14 days since published. I would like to know what is the next step? I have received a text message stating ‘the declare letter has been uploaded successfully.’ Should I go to Duhail and show the Captain the newspaper for follow up? It’s been 10 days now singe I uploaded the newspaper ad in Metrash
Dear team,
I am trying to apply (for a family visit visa) from my metrash2 but the status shows that documents are missing,
I uploaded documents
1. Marriage certificate
2. Passport copy
3. Inbound and outbound tickets
what is the reason please suggest.
For a short-term 3-month visit, the visa requires a marriage certificate attestation kindly advise.
Hello Team,
I want to apply for my wife’s family residence visa and she is on Visit Visa now and she is in Doha Qatar. But I am not able to get the option of wife after selecting the gender in Metrash for applying Family Residence Visa. Could you please help me to know the further step I must take.
Regarding changing positions in QID.is there’s any specific counters or office to proceed
Hi Damithra, Changing the position on QID is done online by the company’s PRO. Please check with your PRO or a typing center for assistance.
please I have a compliment
My sponsor said my Qid is not on qpost I should go to immigration to Al duhial to check since went out of the country for Ramadan vacation what do I do now
Hi,
I applied for family RP 2 months back, it status is still under process and i went to new immigration office multiple times(including today 21/4/24) but the security is not allowing me to get inside. There is no way to reach out to the captain, and i believe they have stopped giving new RP to certain countries. It feels very bad in this country when we approach for a help and they don’t even listen to us only one statement they have to say- “under process and under review not allowed”. it feels like we did something wrong that’s why it is happening.
Visiting immigration office is of no use, don’t know how much more need to wait. I tried to reach out in email as well as did multiple calls all they have to say is please wait or please visit immigration office. The MOI should do something for this status also so that atleast applicants like me could get a clear picture abt what is pending?, why? and untill when it will be approved?.
At least if the application is more than one month old they should allow to check with the officers
There are multiple applicants like me visiting there and most of them are indians who are stuck with under process status.
Speaking arabic is also a great advantage there, i observed people speaking arabic where allowed inside(not sure it was the same case as mine)
Thanks
Same issue. I applied for my son’s visa last february and he was born here in qatar. I’ve been back and forth in immigration to follow up but the same answers I get. “Visa is approved and wait for the text in 3-4days” but I have been wating for 2 months already. And the guards won’t let you in if you are still in under process. It’s very frustrating.
Hi,
I applied for family RP on 20th February. And I didn’t received any confirmation email. Since then my application status in Metrash2 is showing under process. I tried 3 times to follow up but wasn’t allowed to enter. Could anyone please guide me regarding this issue.
Thanks.
I HAVE SAME CASE
APPLY 6MARCH
Still under process
Absolutely no offence to the MOI when I report that even if you show up during the correct timing and dates with all your documentation, you could easily be turned away from entering the facility. If they are too busy or are unable to allow you inside for any reason, there’s no way to anticipate that fact. So don’t automatically expect that you will be allowed inside. Actually expect to be turned away, then if by good fortune you are actually allowed inside the facility you can be pleasantly surprise. 🙂
Dear Doha Guides
I have applied RP for my newborn baby 61 days after she was born here in Qatar, My concern, is the penalty would be applied? and it’s been 1 month and 1 day now since I have applied for her RP and the status is still “Under Process”, I already went to Duhail Immigration twice for follow up they will check and will tell just check after 3days, but still the status is same. What should I do. Thank you in advance.
hello
Dear Team,
I hope this message finds you well. I’m reaching out regarding my mother’s current situation. She is currently in Qatar on a visit visa under my sponsorship, and we are planning a trip to Saudi Arabia to perform Umrah before returning to Qatar.
Since her visit visa is a single entry, we’ve heard about an option available through Metrash where we can obtain a “Return Visa” for her, by paying QAR 100. This would allow her to exit the country and return to Qatar using the same visa. However, when I contacted the helpline at 107 for assistance, they mentioned that this process can be done through Metrash. Unfortunately, when attempting to use Metrash, the option does not seem to be functioning as expected, and it displays “no records”.
I’m reaching out to seek guidance or assistance on how to proceed with obtaining the return visa for my mother so that she can smoothly travel to Saudi Arabia for Umrah and return to Qatar without any issues.
Thank you for your attention to this matter.
Hi Unanimous user, Many others have reported that this function is not working properly on Metrash. So the only option is to check directly at any MOI Service Center.