Doha Guides Team regularly reviews this article to ensure the content is up-to-date and accurate. The last editorial review and update were on 05 February 2024.
In July 2021, Qatar launched an online pre-travel registration service for travellers arriving in Qatar. The service, known as Ehteraz Pre-Travel Registration, was mandatory for visitors until 1 November 2022.
The Ehteraz pre-registration system for those coming to Qatar aimed to facilitate the arrival process and verify the visitor’s immunity status. Using this online platform, passengers could upload all required documents, such as vaccination certificates and other relevant data, to avoid hassle and long queues at the airport.
This article explains the step-by-step process of how to do the Ehteraz pre-registration and answers frequently asked questions.
- Is Pre-Travel Registration Compulsory for All Travellers?
- Advantages of Ehteraz Pre-Travel Registration
- Documents Required For Ehteraz Pre-travel Registration
- When To Do The Ehteraz Pre-Travel Registration
- How To Do Ehteraz Pre-Travel Registration
- Time Required For Ehteraz Pre-Travel Approval
- Ehteraz Pre-Travel Registration Fees
- Ehteraz Helpline
- Additional Information
- FAQ on Ehteraz Pre-Travel Registration
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NOTE: Ehteraz pre-travel registration should not be confused with the Ehteraz mobile app, which is a different service to be used once you are inside Qatar.
Is Pre-Travel Registration Compulsory for All Travellers?
From 1 November 2022, registering on the Ehteraz website is not required for travellers (visitors and residents). Also, Ehteraz pre-registration is not needed for transit through Doha Airport.
Advantages of Ehteraz Pre-Travel Registration
The Ehteraz pre-travel registration had several advantages:
- It ensured that you meet the required conditions and are authorized to enter Qatar.
- It made your check-in and departure process smooth at the point of departure.
- It ensured quick completion of entry procedures at Doha airport/point of entry.
- Travellers with pre-approval were allowed to use the designated fast-track route and proceed directly to the immigration checkpoint
Documents Required For Ehteraz Pre-travel Registration
To apply for Ehteraz travel registration, the following documents were required:
- Passport copy (for visitors)
- A vaccination certificate issued by the competent authorities in the country departing from (for those who are fully vaccinated and 14 days have passed after the second dose)
- A COVID-19 recovery certificate issued by the approved health authorities in the country departing from (for those who were recovered within a period not exceeding twelve months)
- Two-way airline ticket if you are a visitor applying for a visa on arrival service
- Hotel booking (for the entire duration) through the Discover Qatar website for Indian, Pakistani, and Iranian nationals applying for visas on arrival (requirement from 14 April 2022)
NOTE: All visitors aged six (6) and above should have a negative RT-PCR test result obtained no more than 48 hours before departure or a Rapid Antigen Test (RAT) certificate obtained no more than 24 hours before departure.
However, as per the new rules, this need not be uploaded during Ehteraz pre-registration. Instead, the original test result should be presented during check-in at the airport or during entry at other borders. Minors aged 0-5 years are exempted from COVID testing.
When To Do The Ehteraz Pre-Travel Registration
Travellers must apply through the Ehteraz platform at least three (3) days before arrival to Qatar and submit the required documents.
Please note that the system will not accept your application if your travel date is after seven (7) days. However, you can start filling up the application form earlier and save it for future submission.
It is highly recommended to submit the application 6 or 7 days before travel as there can be delays in approval.
How To Do Ehteraz Pre-Travel Registration
Below are the steps for travellers to do the pre-travel registration on the Ehteraz website:
Step 1: Go to Ehteraz’s official website www.ehteraz.gov.qa
Step 2: Go to Pre-entry Registration; Click on the “Register new request” button
This is a recent update to the page. You can find this section on the left side in maroon colour.
It will take you to this page:
Note: You can also reach this page by clicking on the “Pre-Registration System” link on Ehteraz mobile app. Either way, you will be redirected to the same page, and the process is the same as below.
Step 3: If you are using the website for the first time, click on “New User Registration”
If you are already registered, go to Step 5 below.
Step 4: Enter your details on the User Registration page
Select your nationality, enter your email and create a password. Click on the “Signup” button.
Step 5: Activate your account by clicking the email link
You will receive an email with the activation link. Click on the email link to activate your account.
Step 6: Go to the login page, enter your email id and password
Enter the captcha code (number shown in the image) and click on the “Login” button.
Step 7: On the next page, click on “Register New Request”
Step 8: Enter your travel information
Select arrival border, country of departure, arrival date, and passenger count (if you are travelling alone, the passenger count will be 1). For passengers arriving by air, arrival time is also required. Enter the captcha code and click on “Save & Continue”.
Step 9: On the next page, select visitor type and details
If you choose Qatari/Resident option, enter your nationality, QID number, and date of birth. Then enter the captcha code and click on the “Retrieve” button.
If you choose the Visitor option, you must enter your nationality, visa number, date of birth, full name, passport details, and gender. Those applying for a visa on arrival to Qatar can skip the visa number field.
You should also give vaccination details, any recent COVID-19 infection, and the countries you have recently visited.
Step 10: Attach the required documents
- For residents, a vaccination certificate is not needed if vaccinated inside Qatar.
- For visitors, you will need your passport and flight tickets. A hotel booking from Discover Qatar is also needed for visa on arrival from India, Pakistan and Iran.
For uploading the documents, jpg, jpeg, or pdf attachment extensions are allowed. The attachment size cannot be more than 2 MB per file.
Step 11: Review and save the information
Review the information and make sure it is accurate. Enter the captcha code and click “Save”.
Step 12: On the next page, agree to the terms and conditions and submit the application
Step 13: You will receive a decision by email
After applying, the traveller may follow up and see the status of the application, whether it is approved, or whether any other procedures are required to get the approval. This can be checked on the website’s home page under the “My applications” option.
Once the pre-registration is completed, travellers will be provided with information on the procedures they will have to follow and the checkpoints they will have to stop at upon arrival in Qatar.
Time Required For Ehteraz Pre-Travel Approval
Since you are now required to submit the application at least three days before travel, you are supposed to receive a decision within 1-3 days. The decision is taken for each person within the application individually (in the case of the application for more than one person).
The Ehteraz pre-travel approval will be sent to the email address registered in the user account. You can take a printout to use during travel.
This approval will be automatic and can be downloaded immediately for residents and citizens vaccinated in Qatar.
Ehteraz Pre-Travel Registration Fees
This is a free service and does not require any fees.
Warning: If a traveller submits fake information or forged documents during pre-registration, the passenger’s condition will be re-evaluated upon entry to the country, and the prior decision is not considered.
Ehteraz Helpline
You can contact the Government Contact Center at 109 (Inside the State of Qatar) or +974 4406 9999 (Outside the State of Qatar). You may also email at [email protected].
For health or quarantine-related queries, please call the MOPH helpline on 16000 (Inside the State of Qatar) or +974 4406 9963 (Outside the State of Qatar).
The email id for support related to Ehteraz is: [email protected]
Additional Information
- Travellers must present their RT-PCR or Rapid Antigen Test results and the application approval to the border employee.
- The data of citizens and residents who have completed the website pre-registration will be stored to facilitate the process of submitting new applications.
- For Qatar residents, an exceptional entry permit will not be required if they have valid QID and have left Qatar within the last six months. If the resident has been out of Qatar for six months, they must apply for a Return Permit.
Individuals must ensure that they are updated with any changes in the Entry and Return policy of the State of Qatar through official sources before planning their trip. Please check the MOPH website for the latest Travel Policy for the State of Qatar.
READ NEXT: Qatar Quarantine Rules: Complete Guide
FAQ on Ehteraz Pre-Travel Registration
Is Ehteraz pre-travel registration mandatory for all travellers?
From 1 November 2022, registering on the Ehteraz website is not required for travellers.
When should I submit my Ehteraz pre-travel registration application?
The application should be completed at least three days before your arrival in Qatar.
Can I apply for a family member or someone travelling with me?
Yes, applying for a family member or someone travelling on the same flight is possible. However, the decision depends on each passenger separately based on the requirements and submitted documents.
Related Articles:
- Qatar Visa On Arrival Requirements and Procedure
- Qatar Family Visit Visa Application Process
- Ehteraz Mobile App: User Guide
- Qatar Family Residence Visa Requirements and Guide
- Check Qatar Visa Status On MOI Website
- Qatar Visit Visa Types, Cost, Duration and Requirements
- Drinking Alcohol in Qatar: Important Rules To Know
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Will they board me if my application status is under process?
No. They won’t. We have been denied without approval, application under process. I have review it in earlier post.
Did you get approval.
Hi i sent my pre registration in ethraz 1st dec 2021. As requested 3 days in advance to apply.
No reply till now. Still under process.
Please advise, as my travel on 5th dec 2.45am from Malaysia via Qatar airways.
Whether you got approval?
Hello sir / madaam
Kindly note the I have submitted the pre registration documents in ehterz before 24 hours still showing under process my travel is in after 1 hour
Hi i submit for aprovel at morning 10.45 am till i not receive aproval
Kindly note that i have submitted the request for both of my friends and it is under process since yesterday my travel is in 3 hours
Hello sir/ madam.
I have submitted the pre-registration documents in ehteraz before 33 hours ago with rt pcr still in process I have a flight tomorrow but when I will get the approval.
Hi Haroon, Please call 109, tell them your application details, flight time and they may expedite the process.
Was this resolved for you in the end? I am flying tomorrow and I’ve still not had any approval from them.
I have done in ehteraz pre travel registration and submit for on arrival visa before 55 hours but till now not come..
Hi, Did you get your approval? Similar to yours, mine is more than 55hrs since my submission.
I have done in ehteraz pre travel registration and submit for on arrival visa before 55 hours but till now not come
PCR test result is no longer required during the electronic pre-registration process. Instead, travelers must present the original copy of the PCR test result to the airlines in order to allow them to board the plane, or at the country’s ports.
FOR Pre-Eheteraz registration , is this valid yet ?
Return ticket compulsory for travel via road
Is it necessary to register if you are transiting through Hamad Airport but not entering Qatar?
Hi Maria, Ehteraz pre-approval is not needed if you are transiting using the same airline.
Doha registration
Hi,
Is it compulsory for my 1-year-old to take the PCR test or are they exempted?
Hi Mojoyinola, Yes, the RT-PCR test is compulsory for 1 year old also.
I forgot the pre-registration ehteraz. I’m here in Qatar. What can I do
Please Please do not travel to Qatar, It is a mental and financial drain. Applied for approval, nothing received for 24 hours. Call hotline to Doha received assurance will have approval in an hour. in 10 hours before flight 15 call been made, cost fortune to call and no approval arrived. Lost flight, night at hotel booked. Approval arrived 48 hours after applying, 19 hours after first complain register. Had to buy new expensive ticket to get there within expiree time. Financial cost and mental stress are immense.
PLEASE PLEASE DO NO TRAVEL TO QATAR.
Hi, do they give you the approval? I am with the same problem, waiting this approval almost a day waiting a answer.
Hi, Approval came 10 hours after flight departed. Lost ticket and bought new one. This happened to me last week. An absolute twat who is running these department. No matter how many time call. Just avoid going their if possible. careful with PCR test could expire before leaving departure time.
I got same problem, what should I do now?
Hello my fiance is flying tomorrow he already did the registration all docs uploaded but still no response they said it’s pending Please help.
We should be on our flight to Qatar now but did not receive approval. We phoned Qatar twice and our request was upgraded to urgent , but 12 hours later we have had no email, and no phone call . We uploaded our initial request 36 hours before our flight time from Cape Town. We are at home now and have no idea why permission to travel wasn’t granted. No one is telling us anything, it is way beyond frustrating.
Good day. Just checking if u came right with entering doha. I am also planning on flying soon . Any advice or anything . Thanks
Fay
Pretoroa
Hi, do they give you the approval? I am with the same problem, waiting this approval almost a day waiting a answer.
Hi, I am scheduled to travel tomorrow morning and I have yet to receive an approval or an update on my application. Despite several follow up calls and being told that my application has been marked urgent there is no action. Kindly help.
Hi
Travelling to Qatar for holiday tomorrow, applied for Ehteraz pre-registration approval. Have not received any response yet. My friend did not received his for yesterday flight, they are not allowed to travel. How long it takes from submitting? Really getting frustrated. Anyway to contact them?
They are not answering. I applied on Tuesday, called several times to 16000 and no answer/call back/approval/clarification was provided.
Hi,
The website don’t work for pre registration , I have to change a date but nothing works, is there something wrong ?
I cannot enter my PCR test results and send details for approval. Is the site down?
Yes, the website is down (at least in the UK). I had to ask my brother in Doha to upload my documents for me in other to have the approval in time.